Job summary
The Elmdon Community Unit provides highquality care focused on rehabilitation, recovery, and safe, timely discharge. As a Flow Coordinator, you will play a vital role in maintaining safe, effective flow throughout the unit. Working closely with nursing, therapy, discharge and clinical teams, you will be responsible for ensuring that pathways run smoothly from admission through to discharge.
Main duties of the job
Proactively monitor and coordinate daily patient flow, capacity, and bed utilisation across the unit
Support safe and timely discharge planning in collaboration with the wider multidisciplinary team
Maintain clear, accurate documentation and flow dashboards, escalating risks where required
Liaise with internal and external partners including Integrated Care Teams, community services, and therapy teams
Support operational meetings, huddles, and flow discussions to ensure seamless communication
Contribute to continuous improvement activities to enhance patient experience and operational efficiency
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- Good standard of general education to Level
- 2 standard including Maths / English
- Qualifications to level 2 / GCSE or equivalent
- Level 3 Qualification ( A level / AS / BTEC /
- NVQ in a related subject to business
- administration or equivalent comparable
- experience
Experience
Essential
- Experience in the provision of administrative
- support to the management of patients /or
- patient facing role in an NHS provider
- organisation
- Experience of Multi-disciplinary working /
- liaison within an acute NHS provider
- organization
- Experience in being the point of contact for
- enquiries from external / internal users /
- patients and families
- Can demonstrate the use of judgment and
- assessment of situations where there is more
- than one solution to an issue
- Can demonstrate ability to deal with routine
- and non -routine and unpredictable
- workload
- Understanding of the scope of the role in
- context of the team and the organisation,
- and how the role may contribute to service
- development
- Knowledge of administrative procedures
- including NHS IT systems which contain
- patient information ie PAS
- Knowledge of clinical terminology and
- patient flow within an acute hospital setting
- Can demonstrate knowledge of Data
- protection in relation to the role applied for
Additional Criteria
Essential
- Can demonstrate tenacity and compassion
- when dealing with sensitive and complex
- issued
- Reliable / punctual and approachable
- Courteous, respectful and helpful at all times
- Ability to work on own initiative
Person Specification
Qualifications
Essential
- Good standard of general education to Level
- 2 standard including Maths / English
- Qualifications to level 2 / GCSE or equivalent
- Level 3 Qualification ( A level / AS / BTEC /
- NVQ in a related subject to business
- administration or equivalent comparable
- experience
Experience
Essential
- Experience in the provision of administrative
- support to the management of patients /or
- patient facing role in an NHS provider
- organisation
- Experience of Multi-disciplinary working /
- liaison within an acute NHS provider
- organization
- Experience in being the point of contact for
- enquiries from external / internal users /
- patients and families
- Can demonstrate the use of judgment and
- assessment of situations where there is more
- than one solution to an issue
- Can demonstrate ability to deal with routine
- and non -routine and unpredictable
- workload
- Understanding of the scope of the role in
- context of the team and the organisation,
- and how the role may contribute to service
- development
- Knowledge of administrative procedures
- including NHS IT systems which contain
- patient information ie PAS
- Knowledge of clinical terminology and
- patient flow within an acute hospital setting
- Can demonstrate knowledge of Data
- protection in relation to the role applied for
Additional Criteria
Essential
- Can demonstrate tenacity and compassion
- when dealing with sensitive and complex
- issued
- Reliable / punctual and approachable
- Courteous, respectful and helpful at all times
- Ability to work on own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
