University Hospitals Birmingham NHS Foundation Trust

Band 4 Operational Support Assistant

The closing date is 26 February 2026

Job summary

Are you organised, proactive and passionate about making a real difference in patient care? We're looking for an Operational Support Assistant to join CDG 1A Specialist Medicine, a dynamic and forward-thinking clinical delivery group at the heart of specialist services.

This is a fantastic opportunity to be part of a high-performing, multidisciplinary team supporting specialist medical services that are continually evolving to meet patient needs. You'll play a vital role in keeping services running smoothly, providing essential administrative and operational support that directly contributes to excellent patient experience and safe, effective care.

Our service is entering an exciting phase of development, with ongoing service transformation, digital improvements, and new ways of working designed to improve efficiency and patient flow. You'll gain valuable exposure to specialist medicine, develop transferable NHS operational skills, and have opportunities to grow within a supportive environment that values learning, teamwork and innovation.

If you enjoy variety, thrive in a fast-paced healthcare setting, and want a role where your contribution truly matters, CDG 1A Specialist Medicine would love to hear from you.

Main duties of the job

Working closely with clinical teams, managers and wider support services, you will act as a key point of coordination within a busy and evolving healthcare environment by:

*Providing day-to-day high-quality operational and administrative support to multidisciplinary teams and specialist services as required

*Acting as a point of contact for internal teams and external stakeholders, responding professionally to queries and escalating issues when appropriate

*Contributing to the monitoring and achievement of operational performance targets and KPIs, supporting timely pathways, clinic utilisation, and service delivery standards

*Managing and maintaining accurate records, databases and electronic systems in line with NHS policies and information governance standards

*Assisting with service coordination, including rota support, meeting organisation, minute taking, and tracking actions and deadlines

*Supporting service improvement initiatives, audits and data collection to improve patient flow, quality and efficiency

*Ensuring tasks are prioritised effectively to meet service demands, agreed timescales and performance expectations

*You will demonstrate a proactive, positive attitude with a strong commitment to supporting high-quality patient care.

This role is ideal for someone who is reliable, adaptable and motivated to contribute to the ongoing development and performance of specialist medical services within the CDG 1A.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

20 February 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-9014076

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4
*Business Administration NVQ level 3 or equivalent experience in an Administrative environment

Experience

Essential

*Experience of dealing with the Public/Customer service experience
*Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
*Experience of dealing with the Public/Customer service experience
*Good Organisational skills
*Able to use own initiative and deal with the unpredictable
*Able to work under pressure and to multi-task
*Able to work to deadlines

Desirable

*Experience of working in a busy environment
*Experience of working in Healthcare
*Previous experience of transcribing formal minutes

Additional Criteria

Essential

*Plus knowledge of dealing with non-routine issues such as problem solving for an area of work
*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Good keyboard/ IT skills
*Good organisational skills and ability to multitask
*Good time management skills
*Ability to deal professionally with enquiries from staff, patients and visitors
*Understand confidentiality and apply the principles in everyday working practice
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations and sensitive issues
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature open and flexible approach to work
*Demonstrates care and compassion
*Good inter-personal and communication skills.
*Good organisational skills
*Ability to travel to multiple sites

Desirable

*Ability to work under pressure and deal with stressful situations

Person Specification

Qualifications

Essential

*Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4
*Business Administration NVQ level 3 or equivalent experience in an Administrative environment

Experience

Essential

*Experience of dealing with the Public/Customer service experience
*Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
*Experience of dealing with the Public/Customer service experience
*Good Organisational skills
*Able to use own initiative and deal with the unpredictable
*Able to work under pressure and to multi-task
*Able to work to deadlines

Desirable

*Experience of working in a busy environment
*Experience of working in Healthcare
*Previous experience of transcribing formal minutes

Additional Criteria

Essential

*Plus knowledge of dealing with non-routine issues such as problem solving for an area of work
*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Good keyboard/ IT skills
*Good organisational skills and ability to multitask
*Good time management skills
*Ability to deal professionally with enquiries from staff, patients and visitors
*Understand confidentiality and apply the principles in everyday working practice
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations and sensitive issues
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature open and flexible approach to work
*Demonstrates care and compassion
*Good inter-personal and communication skills.
*Good organisational skills
*Ability to travel to multiple sites

Desirable

*Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)