Band 3 Medical Secretary- Health Care of Older People
The closing date is 24 February 2026
Job summary
This is a fast-paced, rewarding role where you'll support consultants and clinical teams with medical typing, patient coordination and Resident Doctor rota management, while acting as a key point of contact for patients and families. You'll help keep pathways moving by producing timely clinic letters and discharge summaries, managing appointments, supporting RTT timelines and ensuring effective communication across multidisciplinary teams.
HCOP is a dynamic and evolving service with exciting developments in frailty pathways, discharge enablement and digital working. We're looking for an organised, proactive and caring individual who thrives in a busy environment and enjoys making a real difference every day. In return, you'll gain valuable NHS experience, develop specialist medical administration skills and be part of a supportive team committed to learning, inclusion and continuous improvement.
Main duties of the job
As a Medical Secretary within Healthcare of Older People (HCOP), you will provide high-quality administrative and secretarial support to consultants and multidisciplinary teams, playing a key role in ensuring safe, efficient and compassionate patient care.
Your day-to-day responsibilities will include audio and copy typing of clinic letters, discharge summaries, medical reports and correspondence, ensuring these are completed accurately and within agreed turnaround times. You will support patient pathways by arranging appointments, managing consultant diaries, coordinating theatre or day-case bookings where required, and maintaining up-to-date patient information across Trust IT systems.
You will act as a first point of contact for patients, relatives, carers, GPs and healthcare professionals, responding to enquiries sensitively and professionally, often in emotionally challenging situations. You will actively manage incoming calls, post and emails, escalating concerns appropriately and supporting effective communication across the clinical team.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
20 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
14304-304-1098318-2
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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