Job summary
This is a unique opportunity for someone to take a secondment/fixed term role for one year to develop skills in Holistic Needs Assessments and Personalised care at UHB. This role will work alongside the Cancer Information Service and is sponsored by Macmillan.
Main duties of the job
Make pre-planned telephone calls to patients to assess ongoing needs to enable a proactive prevention approach
Support patients & carers to access timely and appropriate information and support, including sign posting to departments/a range of support services
Encourage & support active lifestyle choices
Assist with the delivery & signposting of patients to Cancer Health & Wellbeing pre and post treatment programmes. Contribute to & deliver education and training to patients and carers, including information around health promotion and supporting self-management
Assist and promote cancer awareness campaigns & engagement events
Collaborate and work closely with local providers of validated information resources, users, user groups, UHB Cancer Information & Support Service and third sector support e.g Macmillan, Tumour Specific charities & Local Cancer Charitable organisations
To provide signposting, contact & support for patients as they journey through our hospital(s) as per tumour group instruction using agreed rating system
Guide people affected by cancer to self-management resources
Carry out admin duties including filing, report writing, documenting decisions made in the Trust cancer database documenting clearly using The Somerset Cancer Registry
Understand there'll be some distressing situations and when to seek appropriate support/advice. Recognise & respond appropriately when faced with a sudden deterioration/emergency situation, alerting the clinical team/enabling rapid response
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *Educated to A-level, and or NVQ Level 3 or 4 in Health and or Social Care
- *Continued professional development.
Desirable
- *Computer Literacy Course e.g. ECDL (D)
Experience
Essential
- *Experience of working in a multi-disciplinary team.
- *Experience of working in a healthcare setting.
- *Customer Care experience.
- *Knowledge of patients' needs when being treated / care for in a healthcare setting.
- *Accurate data entry, typing and checking skills.
- *Ability to produce letters / reports using Word and Excel.
- *Understand own limitations and know where to seek advice and support.
- *Have an understanding of the physical and psychological needs of a patient.
- *Knowledge of the elements of personalised care initiatives in cancer.
- *Experience of using Microsoft Office, including Word, Excel and PowerPoint.
Desirable
- *Experience of working with patients with cancer.
- *Experience of using full range of IT systems and patient data systems.
- *Experience of handling patient complaints.
- *Experience of using Somerset Cancer Register.
- *Understanding of Primary Care, GP and community services Experience of working in the NHS.
- *Experience of using digital dictation systems
- *Can triage to the appropriate services.
Additional Criteria
Essential
- *Ability to communicate effectively with people at all levels, communicating contentious and or sensitive information to service users and internal colleagues.
- *Ability to plan, prioritise and delegate workload and to quickly re-prioritise own work in light of unexpected events; to plan own work for the day/week.
- *Pay attention to detail.
- *Good knowledge of speciality patient pathways
- *Understanding of patient priorities and performance targets related to appointments and waiting times.
- *Conflict resolution skills
- *Appropriate assertiveness skills
- *Ability to cope with distressed patients and carers.
- *Ability to use persuasive and tactful skills to ensure best practice for patient.
- *Reliable and adaptable
- *Good listener
- *Ability to demonstrate empathy.
- *Working across UHB hospitals as per job requirements
Desirable
- *Ability to use own judgment to resolve problems and queries competently, including those of a sensitive and confidential nature.
- *Manage and interpret data correctly to inform decision making.
- *Ability to initiate & co-ordinate change to own working practices.
- *Evidence of ability to deliver training sessions.
- *In depth understanding of medical technology appropriate to specialism
- *Thorough knowledge of healthcare administrative systems
Person Specification
Qualifications
Essential
- *Educated to A-level, and or NVQ Level 3 or 4 in Health and or Social Care
- *Continued professional development.
Desirable
- *Computer Literacy Course e.g. ECDL (D)
Experience
Essential
- *Experience of working in a multi-disciplinary team.
- *Experience of working in a healthcare setting.
- *Customer Care experience.
- *Knowledge of patients' needs when being treated / care for in a healthcare setting.
- *Accurate data entry, typing and checking skills.
- *Ability to produce letters / reports using Word and Excel.
- *Understand own limitations and know where to seek advice and support.
- *Have an understanding of the physical and psychological needs of a patient.
- *Knowledge of the elements of personalised care initiatives in cancer.
- *Experience of using Microsoft Office, including Word, Excel and PowerPoint.
Desirable
- *Experience of working with patients with cancer.
- *Experience of using full range of IT systems and patient data systems.
- *Experience of handling patient complaints.
- *Experience of using Somerset Cancer Register.
- *Understanding of Primary Care, GP and community services Experience of working in the NHS.
- *Experience of using digital dictation systems
- *Can triage to the appropriate services.
Additional Criteria
Essential
- *Ability to communicate effectively with people at all levels, communicating contentious and or sensitive information to service users and internal colleagues.
- *Ability to plan, prioritise and delegate workload and to quickly re-prioritise own work in light of unexpected events; to plan own work for the day/week.
- *Pay attention to detail.
- *Good knowledge of speciality patient pathways
- *Understanding of patient priorities and performance targets related to appointments and waiting times.
- *Conflict resolution skills
- *Appropriate assertiveness skills
- *Ability to cope with distressed patients and carers.
- *Ability to use persuasive and tactful skills to ensure best practice for patient.
- *Reliable and adaptable
- *Good listener
- *Ability to demonstrate empathy.
- *Working across UHB hospitals as per job requirements
Desirable
- *Ability to use own judgment to resolve problems and queries competently, including those of a sensitive and confidential nature.
- *Manage and interpret data correctly to inform decision making.
- *Ability to initiate & co-ordinate change to own working practices.
- *Evidence of ability to deliver training sessions.
- *In depth understanding of medical technology appropriate to specialism
- *Thorough knowledge of healthcare administrative systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
