University Hospitals Birmingham NHS Foundation Trust

Band 3 BMT Team Administrator

The closing date is 22 February 2026

Job summary

Due to retirement of a longstanding colleague, the BMT Coordinator team have an exciting opportunity for an administrator to join the team, based in the Centre for Clinical Haematology at Queen Elizabeth Hospital. The successful candidate will work alongside the BMT Coordinator nursing team providing administrative support to ensure the smooth coordination of the allogenic bone marrow transplant pathway.

The successful candidate will be organised and have high levels of IT competency with experience of using MS Excel, MS Teams and Outlook. Experience of using IT systems within the NHS would be desirable, e.g. Oceano, NHS Spine. Communication with patients and colleagues from a range of organisations will form a key part of the role, so effective and compassionate communication skills will be essential.

Main duties of the job

*Answering and triaging telephone calls, signposting patients and colleagues to the appropriate member of staff/department or answering queries within your scope of practice

*Taking messages for the BMT Coordinators via telephone

*Checking the joint email inbox

*Scheduling work up tests for patients and sending appointment letters

*Ensuring test results have been received in a timely manner and are available to the coordinator team for review

*Managing the patient waiting list and holding bay via Excel

*Registering potential donors on Oceano

*Assisting with sending related donor tissue typing packs

*Preparing paperwork for clinics

*Preparing packs for discharge planning

*Assist with data collection from audits / projects

*Ensure smooth running of BMT pathway

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

16 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1099186

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
*Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

*Experience of dealing with the Public/Customer service experience
*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of using IT systems

Desirable

*Experience of working in a busy environment
*Experience of working in Healthcare
*Understanding of Haematology/Cancer pathways

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Good keyboard/ IT skills
*Good organisation skills and ability to multitask
*Good time management skills
*Ability to deal professionally with enquiries from staff, Patients and Visitors
*Ability to problem solve
*Understand confidentiality and apply the principles in every day working practice
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations and sensitive issues
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature open and flexible approach to work
*Demonstrates care and compassion
*Good inter-personal and communication skills.
*Good organisational skills
*Team Player
*Conscientious
*Demonstrates reliability, motivation and commitment
*Ability to travel to multiple sites

Desirable

*Ability to work under pressure and deal with stressful situations

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
*Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

*Experience of dealing with the Public/Customer service experience
*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of using IT systems

Desirable

*Experience of working in a busy environment
*Experience of working in Healthcare
*Understanding of Haematology/Cancer pathways

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Good keyboard/ IT skills
*Good organisation skills and ability to multitask
*Good time management skills
*Ability to deal professionally with enquiries from staff, Patients and Visitors
*Ability to problem solve
*Understand confidentiality and apply the principles in every day working practice
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations and sensitive issues
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature open and flexible approach to work
*Demonstrates care and compassion
*Good inter-personal and communication skills.
*Good organisational skills
*Team Player
*Conscientious
*Demonstrates reliability, motivation and commitment
*Ability to travel to multiple sites

Desirable

*Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)