University Hospitals Birmingham NHS Foundation Trust

Band 3 Healthcare Assistant - Same Day Emergency Care

The closing date is 12 February 2026

Job summary

The Same Day Emergency Care Unit (SDEC), provides medical assessment & review for patients within a set criteria who need medical review but not necessarily admission. The aim of our service to avoid unnecessary admissions. . The unit also facilitates an 'Admission Avoidance' clinic which provides follow-up services for patients who have been discharged on early support provision. SDEC is a dynamic area, staff will gain experience in triage skills & patient care. Good communication skills are essential to allow for timely delivery of care and patient selection. Staff are encouraged to seek development and training requests will be considered. Candidates will need to be able to demonstrate a passion for Acute Medicine. You will need to be a creative thinker, problem-solver and team player.

Main duties of the job

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Details

Date posted

09 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-9012833

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS


Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

  • Successful completion of Trust based
  • numeracy & literacy test or provide
  • evidence to confirm achievement of
  • Maths/English qualifications at Level
  • 2 or above.
  • * Completion of a competency-based
  • workbook or equivalent relevant
  • experience to vocationalqualification
  • at Level 3 i.e. For level 3 this could
  • include AS/ A levels, Access to higher
  • Education Diploma in health care
  • support, Apprenticeships, NVQ Level
  • 3, BTEC national Diploma award or
  • nationals.
  • * Care Certificate or can demonstrate
  • prior skills, knowledge and
  • experience that meet the 15
  • minimum standards described by
  • Health Education England (HEE) Skills
  • for Health.
  • * Internationally educated applicants
  • will have to evidence UK ENIC (theUK
  • National Information Centre)
  • Statements of compatibility

Experience

Essential

  • Previous experience working in a
  • patientfacing clinical supportworker
  • role providing direct patient care in
  • health or social care as part of a
  • team.
  • * Understanding of the principles of
  • safeguarding in relation to this role
  • * Ability to demonstrate/ articulate an
  • understanding of the role and tasks
  • *
  • involved and can describe the
  • physical and emotional aspects ofthe
  • role and some duties which are
  • different to that of a Band 2 Clinical
  • Support worker.
  • * Can link the Trust values (Kind,
  • Connected & Bold) to the role and
  • provide examples from personal
  • experience which demonstrate
  • understanding in relation to the role
  • * Can explain why training / education
  • and approaches to care need to be
  • consistent in relation to safety and
  • patient experience.
  • * Can demonstrate ability / experience
  • in supporting patients holistically.

Additional Criteria

Essential

  • Flexible approach to shift patterns
  • and place of work this may include
  • working in different practice settings
  • in differentlocations dependent upon
  • service need.
Person Specification

Qualifications

Essential

  • Successful completion of Trust based
  • numeracy & literacy test or provide
  • evidence to confirm achievement of
  • Maths/English qualifications at Level
  • 2 or above.
  • * Completion of a competency-based
  • workbook or equivalent relevant
  • experience to vocationalqualification
  • at Level 3 i.e. For level 3 this could
  • include AS/ A levels, Access to higher
  • Education Diploma in health care
  • support, Apprenticeships, NVQ Level
  • 3, BTEC national Diploma award or
  • nationals.
  • * Care Certificate or can demonstrate
  • prior skills, knowledge and
  • experience that meet the 15
  • minimum standards described by
  • Health Education England (HEE) Skills
  • for Health.
  • * Internationally educated applicants
  • will have to evidence UK ENIC (theUK
  • National Information Centre)
  • Statements of compatibility

Experience

Essential

  • Previous experience working in a
  • patientfacing clinical supportworker
  • role providing direct patient care in
  • health or social care as part of a
  • team.
  • * Understanding of the principles of
  • safeguarding in relation to this role
  • * Ability to demonstrate/ articulate an
  • understanding of the role and tasks
  • *
  • involved and can describe the
  • physical and emotional aspects ofthe
  • role and some duties which are
  • different to that of a Band 2 Clinical
  • Support worker.
  • * Can link the Trust values (Kind,
  • Connected & Bold) to the role and
  • provide examples from personal
  • experience which demonstrate
  • understanding in relation to the role
  • * Can explain why training / education
  • and approaches to care need to be
  • consistent in relation to safety and
  • patient experience.
  • * Can demonstrate ability / experience
  • in supporting patients holistically.

Additional Criteria

Essential

  • Flexible approach to shift patterns
  • and place of work this may include
  • working in different practice settings
  • in differentlocations dependent upon
  • service need.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Hiring Manager

Anne Rose

anne.rose@uhb.nhs.uk

01214242301

Details

Date posted

09 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-9012833

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS


Supporting documents

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