University Hospitals Birmingham NHS Foundation Trust

Band 3 Complex Discharge Hub Admin

The closing date is 06 February 2026

Job summary

The post-holder will provide a comprehensive Administrative Service for the Complex Discharge Team based within our Complex Discharge Hubs.

All activities will underpin the safe and timely discharge of patients. As well as work to reduce patient length of stay

The role involves cross site working on a 7 day rota to include Bank Holidays.

This is a 6-month Secondment/Fixed Term Position

Main duties of the job

Receive and process all referrals triggered by ward staff. To record and monitor the above information on the Discharge Hub Management System (DHMS) and any other appropriate systems/excel sheets so that the referral trail is auditable. The information is also used to produce trends, analysis and reports at request.

Receive and follow up on outstanding information through liaising with the wards and other Complex Discharge Hub colleagues. These updates should be discussed with the Complex Discharge Nurses and added to the relevant systems in a clear and concise manner as the information forms part of a clinical record and is also referred to when asked to provide analysis/ reports.

Develop knowledge of the Discharge Hub Management System and use within the everyday role to support discharge planning for patients who have care needs following their acute stay.

Provide an administrative and secretarial service to the Complex Discharge Hub Team including maintaining a diary for the Complex Discharge Team. Required to provide reports or take minutes as required.

Required to order stationery/ equipment required by the team using the appropriate system, to raise requisitions and receipt invoices where applicable. Accurate record keeping is essential.

To receive all incoming calls, prioritising them accordingly and logging patient referrals when appropriate.

Participate in the receiving and distribution of all internal and external mail, and logging and/or redirecting as appropriate.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

30 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Fixed term

Duration

6 months

Working pattern

Full-time, Flexible working

Reference number

304-1098874

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

NVQ Level 3 in Business Administration or equivalent qualification and/or experience in an administrative environment.
RSA level II or equivalent experience.

Experience

Essential

Experience of working in an administrative environment, ideally in a Healthcare setting.
Experience of working with the public/ customer service.
Experience of Microsoft packages including Word, Excel, Outlook.

Desirable

Experience of minute taking, preparing and distributing agendas for meetings.
Experience of working in a busy environment.

Additional Criteria

Essential

Excellent communication skills -- face to face/telephone/email demonstrating empathy and compassion where required.
Good Interpersonal skills. Able to deal with enquiries from staff, patients and visitors professionally.
Able to produce correspondence with minimal assistance.
Accuracy and attention to detail.
Able to prepare and research basic information.
Willing to undertake routine/repetitive work
Able to prioritise work/multitask and meet deadlines.
Able to work on own initiative with minimum supervision.
Able to set up and maintain filing system
Keyboard skills.
Flexible approach to working to meet the
demands of the service.
Confident in dealing with people at all levels.
Good literacy Skills.
Team player.
Able to deal with stressful situations and sensitive issues.
Demonstrate an understanding of confidentiality and equality and diversity and be able to apply the principles to everyday working.
Diplomacy
Approachable
Demonstrate reliability and motivation
Demonstrate care and compassion
Ability to work weekends on a rota basis which includes weekends and bank holidays
Ability to work across all sites as and when required

Desirable

Knowledge of Trust IT Systems
Knowledge of hospital discharge pathways

Person Specification

Qualifications

Essential

NVQ Level 3 in Business Administration or equivalent qualification and/or experience in an administrative environment.
RSA level II or equivalent experience.

Experience

Essential

Experience of working in an administrative environment, ideally in a Healthcare setting.
Experience of working with the public/ customer service.
Experience of Microsoft packages including Word, Excel, Outlook.

Desirable

Experience of minute taking, preparing and distributing agendas for meetings.
Experience of working in a busy environment.

Additional Criteria

Essential

Excellent communication skills -- face to face/telephone/email demonstrating empathy and compassion where required.
Good Interpersonal skills. Able to deal with enquiries from staff, patients and visitors professionally.
Able to produce correspondence with minimal assistance.
Accuracy and attention to detail.
Able to prepare and research basic information.
Willing to undertake routine/repetitive work
Able to prioritise work/multitask and meet deadlines.
Able to work on own initiative with minimum supervision.
Able to set up and maintain filing system
Keyboard skills.
Flexible approach to working to meet the
demands of the service.
Confident in dealing with people at all levels.
Good literacy Skills.
Team player.
Able to deal with stressful situations and sensitive issues.
Demonstrate an understanding of confidentiality and equality and diversity and be able to apply the principles to everyday working.
Diplomacy
Approachable
Demonstrate reliability and motivation
Demonstrate care and compassion
Ability to work weekends on a rota basis which includes weekends and bank holidays
Ability to work across all sites as and when required

Desirable

Knowledge of Trust IT Systems
Knowledge of hospital discharge pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)