University Hospitals Birmingham NHS Foundation Trust

Band 6 Service Manager-Clinical Research Facility

The closing date is 10 February 2026

Job summary

We are looking for an enthusiastic Service Manager to join the MIDRU Clinical Research Facility (MIDRU building at Heartlands Hospital). The post is available as a 2 year fixed term position.

As a Service Manager, you will be responsible for day-to-day operational management and performance within the CRF, including the administration team. You will work closely with the QE CRF and may need to travel between sites.

The Service Manager will work under the direction of the Clinical Research Facility (CRF) Deputy Manager along with the Lead Nurses to provide day to day operational support. The post holder will also provide business and managerial support in order that the activity, quality and financial objectives of our research services are successfully delivered.

We are looking for someone who can enthusiastically take on these challenges and be part of a close working and friendly team. You will demonstrate excellent communication skills and enthusiasm, with good organisational skills and the ability to work well under pressure.

Previous experience of managing a team is essential. Strong leadership skills and the ability to manage your time and adapt to daily prioritisation is important.

Main duties of the job

The Service Manager will develop and manage research information systems to monitor against targets and implement change/improvements as required. The post holder will contribute towards development of business plans and the planning and delivery of services within research.

The Service Manager will support with leadership, strategy and operational delivery. They will be responsible for the systems that collect and monitor data within the team. As a member of the operational management team, they will work on a range of performance activities and deputise for the Lead Nurse when required. The ability to interpret and report data, alongside strong administrative and IT skills are important for this role.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

30 January 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,682 to £46,580 a year

Contract

Fixed term

Duration

24 months

Working pattern

Full-time, Flexible working

Reference number

304-1097264-1

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

Please note for a specific detailed job description for this vacancy please see attached job description.

Job description

Job responsibilities

Please note for a specific detailed job description for this vacancy please see attached job description.

Person Specification

Qualifications

Essential

* Educated to GCSE level to include Maths and English or equivalent experience.

Desirable

* Educated to degree level or equivalent.
* Experience of further academic/personal Development.
* Understanding of range of work practices, majority non-routine with intermediate level of theoretical knowledge.

Experience

Essential

* Minimum of 1 years operational management experience in the NHS
* Experience of working within an NHS environment working with admin and clerical. clinicians and other health care professionals at all levels of the organisation
* HR -- day-to-day supervision/ management of staff and delivers training on a range of subjects.
* Evidence of managing service/ organisational change.
* Evidence of experience in risk management and service improvement.
* Evidence of innovation in managerial and service terms.
* Experience of delivering cost Improvement programmes.
* Evidence of developing team / others.
* Evidence of managing staff groups.
* Evidence of project work within the NHS.
* Evidence of good written and oral presentation skills.
* Knowledge of NHS Statutory and Mandatory guidelines

Desirable

* Knowledge of clinical/non-clinical governance issue

Person Specification

Qualifications

Essential

* Educated to GCSE level to include Maths and English or equivalent experience.

Desirable

* Educated to degree level or equivalent.
* Experience of further academic/personal Development.
* Understanding of range of work practices, majority non-routine with intermediate level of theoretical knowledge.

Experience

Essential

* Minimum of 1 years operational management experience in the NHS
* Experience of working within an NHS environment working with admin and clerical. clinicians and other health care professionals at all levels of the organisation
* HR -- day-to-day supervision/ management of staff and delivers training on a range of subjects.
* Evidence of managing service/ organisational change.
* Evidence of experience in risk management and service improvement.
* Evidence of innovation in managerial and service terms.
* Experience of delivering cost Improvement programmes.
* Evidence of developing team / others.
* Evidence of managing staff groups.
* Evidence of project work within the NHS.
* Evidence of good written and oral presentation skills.
* Knowledge of NHS Statutory and Mandatory guidelines

Desirable

* Knowledge of clinical/non-clinical governance issue

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)