University Hospitals Birmingham NHS Foundation Trust

Band 2 Paediatric Clinical Support Worker

The closing date is 28 January 2026

Job summary

Make a Passion and a Career Come Together

Join Us as a Paediatric Clinical Support Worker

Are you passionate about working with children and young people? Keen to start a rewarding career in healthcare? This could be the role for you!

Thousands of patients and families utilise the children's outpatient departments at University Hospitals Birmingham every year. Our team provide a crucial service to ensure children are receiving regular high quality healthcare reviews by our skilled paediatric team.

We're looking for someone who is professional, trustworthy, compassionate and has recent experience of working with children or young people. You should understand the importance of health and wellbeing throughout childhood, be able to communicate effectively and enjoy working as part of a team.

The post holder will be required to work Monday-Friday, daytime hours 8.30-17.30, covering shifts at Heartlands, Solihull and Good Hope hospital. there is no requirement to work bank holidays. cover shifts at Hospital will

As part of this role you will be required to complete the Care Certificate and paediatric competencies, you are then able to progress to Band 3 HCSW. Salary details are per the Agenda for Change pay scales.

If you want to turn your passion into a career, apply now and join us at UHB!

Main duties of the job

As a Health Care Support Worker (HCSW), you will play a vital role in delivering safe, effective, and compassionate care to children and young people with a range of healthcare needs. You'll support families during times of emotional stress with kindness and empathy.

You should understand how poor health affects child development and family wellbeing and work collaboratively with the team to meet each family's individual needs. Sensitivity to the needs of our diverse community, including families with additional support needs, is essential.

Strong communication skills--verbal, written, and digital--are required to interact effectively with children, families, and colleagues. You will help deliver care while maintaining privacy and dignity, accurately record observations on electronic systems, and escalate clinical concerns promptly.

Training will be provided to help you recognise and report safeguarding concerns, support early identification of deterioration, and grow in your role. Good time management and organisational skills are important to ensure timely, high-quality care.

We are committed to supporting your development through a strong team of nurses, managers, and educators. You'll be expected to embody our Trust values--Kind, Connected, and Bold--every day in your work.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

26 January 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £24,465 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-9014149

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Successful completion of Trust based numeracy & literacy test or provide evidence to confirm achievement of Maths / English qualifications at Level 2 or above
*Vocational qualification at level 2 or equivalent relevant experience.
*Level 2 examples: GCSE Grades 9-4 (A-C) Level 2 Diploma in health care support / NVQ, Functional Skills Level 2
*Internationally educated applicants will have to evidence UK ENIC (the UK National Information Centre) Statements of compatibility

Desirable

*Care Certificate or can demonstrate prior skills, knowledge and experience that meet the 15 minimum standards described by Health Education England (HEE) Skills for Health

Experience

Essential

*Experience of working with children/ young people in a person centred/ facing role in a paid or voluntary capacity.
*Experience of working / participating as part of a team as an employee / volunteer.
*Ability to demonstrate/ articulate an understanding of the role and tasks involved and can describe the physical and emotional aspects of the role and some duties
*Can link the Trust values (Kind, Bold, Connected) to the role and provide examples from personal experience which demonstrate understanding in relation to the role
*Can explain why training / education and approaches to care need to be consistent in relation to safety and patient experience

Desirable

*Understanding of the principles of safeguarding in relation to this role

Additional Criteria

Essential

*Flexible approach to shift patterns and place of work this may include working in different practice settings in different locations dependent upon service need

Person Specification

Qualifications

Essential

*Successful completion of Trust based numeracy & literacy test or provide evidence to confirm achievement of Maths / English qualifications at Level 2 or above
*Vocational qualification at level 2 or equivalent relevant experience.
*Level 2 examples: GCSE Grades 9-4 (A-C) Level 2 Diploma in health care support / NVQ, Functional Skills Level 2
*Internationally educated applicants will have to evidence UK ENIC (the UK National Information Centre) Statements of compatibility

Desirable

*Care Certificate or can demonstrate prior skills, knowledge and experience that meet the 15 minimum standards described by Health Education England (HEE) Skills for Health

Experience

Essential

*Experience of working with children/ young people in a person centred/ facing role in a paid or voluntary capacity.
*Experience of working / participating as part of a team as an employee / volunteer.
*Ability to demonstrate/ articulate an understanding of the role and tasks involved and can describe the physical and emotional aspects of the role and some duties
*Can link the Trust values (Kind, Bold, Connected) to the role and provide examples from personal experience which demonstrate understanding in relation to the role
*Can explain why training / education and approaches to care need to be consistent in relation to safety and patient experience

Desirable

*Understanding of the principles of safeguarding in relation to this role

Additional Criteria

Essential

*Flexible approach to shift patterns and place of work this may include working in different practice settings in different locations dependent upon service need

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)