Band 2 Receptionist- Radiology
The closing date is 13 April 2026
Job summary
(Monday and Tuesday 12.30-20.00)
To provide an efficient receptionist service to all visitors attending the Imaging Department within outpatients, inpatients and emergency department maintaining a sensitive and friendly approach.
Working on the reception desk meeting and greeting service users, dealing with general enquiries, directing patients appropriately, answering the telephone and carrying out administrative duties.
Main duties of the job
*To welcome staff, patients and visitors in a friendly and Professional manner, dealing with enquiries appropriately
*Recording patient information accurately
*Dealing with care records ensuring patient records are available and in order for the start of clinic
*Cross reference appointment lists identify patients who do not attend and escalate appropriately
*Receive and open incoming post and act as required
*Review and action electronic correspondence and disseminate appropriately including faxes ensuring that Trust Guidelines are followed
*Photocopying and distribution of copies as instructed by Line Manager
*Undertake filing
*Answering the telephone in a courteous manner dealing with enquiries and recording all messages accurately and referring on appropriately
*Maintain confidentiality of records on the telephone, in conversation and in writing
*Ensure the reception area is kept tidy
*Organise ordering of stationery and storage
*Report any problems to line manager as appropriate
*Responsible for arranging patient transport, interpreters as and when requested
*Chasing test results from other departments and secretaries
*Liaise with clinical and non - clinical staff, Patients and service users
*Provide excellent telephone skills
*Accurately record telephone messages and other enquiries and refer as appropriate
*Provide effective communication and problem solving both face to face and via telephone
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
07 April 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 to £25,272 a year
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
304-9014843
Job locations
Good Hope Hospital
Rectory Rd
Sutton Coldfield
West Midlands
B75 7RR
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Good Hope Hospital
Rectory Rd
Sutton Coldfield
West Midlands
B75 7RR
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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