University Hospitals Birmingham NHS Foundation Trust

Band 2 Receptionist/Administrator- Selly Oak Health Centre

The closing date is 05 January 2026

Job summary

We are looking for one fulltime member of staff to provide administration cover a 7.5 hour shift 5 days a week for the GP practice opening times from 08.00 - 18.30 Monday - Friday.

We need a candidate who has excellent communication skills, calm under pressure, well organised and has a keen eye for detail. Ideally looking for someone with administration skills and good I.T knowledge. Experience of working in a GP practice is not essential but would be desirable.

The successful candidate will be joining a hardworking, contentious, dedicated team of receptionists.

Main duties of the job

You will be the first point of contact for all enquiries to the Practice so excellent communication skills are key.

You will also be responsible for all patient related data, including booking appointments, managing referrals, scanning and receiving post, processing routine bloods, triaging administration related queries received via the electronic referral system. Managing incoming and out going practice e-mails.

For further details regarding the post please see attached job description and person specification.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Details

Date posted

30 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £24,465 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1094893

Job locations

Selly Oak Health Centre

15 Katie Road

Selly Oak

West Midlands

B29 6JG


Job description

Job responsibilities

Please note for a specific detailed job description for this vacancy please see attached job description

Job description

Job responsibilities

Please note for a specific detailed job description for this vacancy please see attached job description

Person Specification

Qualifications

Essential

  • * Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 4 -- 9 or equivalent in maths and English or Functional Skills Level 2 or above (E)

Experience

Essential

  • * Experience of dealing with the Public/Customer service experience
  • * Experience of working with a range of Microsoft Office packages (eg. Word,Excel, Teams and Outlook)
  • * Experience of using IT systems
  • * Experience of working in a busy office / customer care environment
  • * Knowledge of administrative systems/ office procedures acquired through on the job training.

Desirable

  • * Experience of working in Healthcare
Person Specification

Qualifications

Essential

  • * Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 4 -- 9 or equivalent in maths and English or Functional Skills Level 2 or above (E)

Experience

Essential

  • * Experience of dealing with the Public/Customer service experience
  • * Experience of working with a range of Microsoft Office packages (eg. Word,Excel, Teams and Outlook)
  • * Experience of using IT systems
  • * Experience of working in a busy office / customer care environment
  • * Knowledge of administrative systems/ office procedures acquired through on the job training.

Desirable

  • * Experience of working in Healthcare

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Selly Oak Health Centre

15 Katie Road

Selly Oak

West Midlands

B29 6JG


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Selly Oak Health Centre

15 Katie Road

Selly Oak

West Midlands

B29 6JG


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Hiring Manager

David Jacques

David.Jacques@uhb.nhs.uk

Details

Date posted

30 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £24,465 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1094893

Job locations

Selly Oak Health Centre

15 Katie Road

Selly Oak

West Midlands

B29 6JG


Supporting documents

Privacy notice

University Hospitals Birmingham NHS Foundation Trust's privacy notice (opens in a new tab)