University Hospitals Birmingham NHS Foundation Trust

Band 3 Medical Secretary - Pain Management

The closing date is 12 January 2026

Job summary

This is an exciting opportunity for a full time Medical Secretary to join our small friendly team at University Hospitals Birmingham. The Pain Management service is provided across three hospital sites. The successful candidate will cover secretarial work across all three hospital sites and will be based at the Queen Elizabeth Hospital site.

The ideal candidate will be proficient in touch typing clinical correspondence at a minimum of 40 words per minute, have a good understanding of RTT, and possess proven experience in a medical administration environment. As the first point of contact for patients you will be required to manage phone calls of a sensitive nature with professionalism and compassion.

Main duties of the job

Touch typing clinical correspondence to a minimum speed of 40 word per minute

Actioning clinical correspondence, checking outcomes, tracking scans

Booking appointments

Calling patient to confirm their appointment as part of the DNA rota

Dealing with inbound and outbound telephone calls

Outcomes from the ward

Receiving and actioning emails

Manage partial booking waiting list

The roles may change with the needs of the service and therefore the successful candidate needs to be adaptable to change

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

05 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1097646

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

Good General Education (e.g. GCSE
English and Maths A-C) GCSE Level 9-4
* Business Administration NVQ level 3 or
equivalent experience in a clerical
environment

Desirable

AMSPAR Certificate/equivalent qualification or
equivalent knowledge of medical terminology

Experience

Essential

Experience of dealing with the
Public/Customer service experience
* Experience of working with a range of
Microsoft Office packages (eg. Word,
Excel and Outlook)
* Experience of using IT systems

Desirable

Experience of working in a busy environment
* Experience of working in Healthcare

Additional Criteria

Essential

Work effectively and flexibly as part of a
team to meet the needs of the services
* Confident in dealing with people at all
levels
* Must be able to demonstrate an
understanding of equality and diversity
* Mature open and flexible approach to
work
* Demonstrates care and compassion
* Good inter-personal and communication
skills.
* Good organisational skills
* Team Player
* Conscientious
* Demonstrates reliability, motivation and
commitment
* Ability to travel to multiple sites

Desirable

Ability to work under pressure and deal with
stressful situations

Person Specification

Qualifications

Essential

Good General Education (e.g. GCSE
English and Maths A-C) GCSE Level 9-4
* Business Administration NVQ level 3 or
equivalent experience in a clerical
environment

Desirable

AMSPAR Certificate/equivalent qualification or
equivalent knowledge of medical terminology

Experience

Essential

Experience of dealing with the
Public/Customer service experience
* Experience of working with a range of
Microsoft Office packages (eg. Word,
Excel and Outlook)
* Experience of using IT systems

Desirable

Experience of working in a busy environment
* Experience of working in Healthcare

Additional Criteria

Essential

Work effectively and flexibly as part of a
team to meet the needs of the services
* Confident in dealing with people at all
levels
* Must be able to demonstrate an
understanding of equality and diversity
* Mature open and flexible approach to
work
* Demonstrates care and compassion
* Good inter-personal and communication
skills.
* Good organisational skills
* Team Player
* Conscientious
* Demonstrates reliability, motivation and
commitment
* Ability to travel to multiple sites

Desirable

Ability to work under pressure and deal with
stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)