Job summary
Ward 24 at Heartlands Hospital is looking to recruit a Band 3 Ward service co-ordinator to join their busy 43 bedded respiratory ward.
The post holder will work closely with the domestic and nursing team to ensure that the ward is kept clean and tidy at all times.
Duties will include:
*Cleanliness of the ward and storage areas
*Assisting with the nutritional needs of the patients serving food and beverages
*Maintenance of the environment
*Customer service
The post holder must have good communication skills, ability to organise their own workload and work well within a team.
Working 37.5 hours a week, shifts pattern will be 7am-3pm or 10am-6pm and weekend work is essential.
For further information or to arrange an informal visit please contact Julis Burton, Senior sister on 0121 424 3026
Interviews will be held on 6th January 2026
Main duties of the job
The post holder will act as an integral part of the team.
You will be responsible for the co-ordination of all patient facilities services on the wards, ensuring a clean, safe and comfortable environment.
The main elements of the role are ensuring that the ward and storage areas are kept clean, assisting with the nutritional needs of the patients serving food and beverages, maintenance of the environment, stock control, together with other specified tasks to meet individual patient needs as determined by the nurse in charge.
The post holder will work closely with the domestic and nursing team to ensure that the Ward is kept clean, tidy and well stocked at all times.
The post holder will have direct contact with members of the public, so will require excellent communication skills.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
Please note for a specific detailed job description for this vacancy please see attached job description.
Job description
Job responsibilities
Please note for a specific detailed job description for this vacancy please see attached job description.
Person Specification
Qualifications
Essential
- * Evidence of Level 2 on both Maths & English qualifications ( CSE Grade 1/ GCSE Grades 4-9 or A* -C / Level 2 Functional Skills / O Level grade A-C / Level 2 National Certificate / Level 2 National Diploma / Level 2 ESOL )
- * Evidence of completion of Level 3 Qualification or above in Health / Social Care or Hospitality & Catering ( BTEC/CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering
- * Evidence of completion of training associated with employment in a role associated with health / care / hospitality or catering i.e. : Customers service/ Food Hygiene / Care Certificate/ Health & Safety i.e. COSHH
- * Evidence of completion of "in house" training associated with employment, via on-line training platforms, Moodle, in house training etc.
Experience
Essential
- * Considerable experience of working in a health/ care role or hospitality/ catering role which is customer facing in an NHS or health / care provider role as part of a multi-disciplinary team
- * Experience of undertaking audit of stock and replenishment of supplies
- * Can demonstrate understanding of the roles which make up the team of health and care staff within a hospital setting
- * Can demonstrate understanding of the following :
- o Health & Safety
- o Infection prevention control practice
- o Food hygiene practice /standards
- o Moving and handling
- o Customer service /care skills
- * Can demonstrate awareness and understanding of how they may be exposed to distressing situations associated with hospital patient care
- * Can demonstrate understanding of how this role contributes to patient health and wellbeing
- * Can demonstrate understanding of Equality , diversity and inclusion and how this relates to this role
- * Can demonstrate an understanding of Safeguarding and how this relates to the role
- * Can demonstrate how data protection and confidentiality relate to the role
- * Understands and supports ward / service routine and structures.
- * Participates in training associated with the role.
- * Supports / trains and educates new staff on the role / duties associated with the role.
Person Specification
Qualifications
Essential
- * Evidence of Level 2 on both Maths & English qualifications ( CSE Grade 1/ GCSE Grades 4-9 or A* -C / Level 2 Functional Skills / O Level grade A-C / Level 2 National Certificate / Level 2 National Diploma / Level 2 ESOL )
- * Evidence of completion of Level 3 Qualification or above in Health / Social Care or Hospitality & Catering ( BTEC/CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering
- * Evidence of completion of training associated with employment in a role associated with health / care / hospitality or catering i.e. : Customers service/ Food Hygiene / Care Certificate/ Health & Safety i.e. COSHH
- * Evidence of completion of "in house" training associated with employment, via on-line training platforms, Moodle, in house training etc.
Experience
Essential
- * Considerable experience of working in a health/ care role or hospitality/ catering role which is customer facing in an NHS or health / care provider role as part of a multi-disciplinary team
- * Experience of undertaking audit of stock and replenishment of supplies
- * Can demonstrate understanding of the roles which make up the team of health and care staff within a hospital setting
- * Can demonstrate understanding of the following :
- o Health & Safety
- o Infection prevention control practice
- o Food hygiene practice /standards
- o Moving and handling
- o Customer service /care skills
- * Can demonstrate awareness and understanding of how they may be exposed to distressing situations associated with hospital patient care
- * Can demonstrate understanding of how this role contributes to patient health and wellbeing
- * Can demonstrate understanding of Equality , diversity and inclusion and how this relates to this role
- * Can demonstrate an understanding of Safeguarding and how this relates to the role
- * Can demonstrate how data protection and confidentiality relate to the role
- * Understands and supports ward / service routine and structures.
- * Participates in training associated with the role.
- * Supports / trains and educates new staff on the role / duties associated with the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
