Job summary
We are looking for an enthusiastic and friendly individual to join our team on Ward 10. We are looking for a good team player, someone who has good organisational and communication skills as well as someone who supports and embodies the trusts values of kind, connect and bold.
Ward 10 is a busy diabetes, endocrinology and general medical ward that cares for patients of all ages and a wide range of complex conditions. We are looking for a ward service co-ordinator to assist with the day-to-day running of the ward, the successful applicant must reliable, hardworking and be able to sue their own initiative when working under pressure.
Main duties of the job
The post holder will work as an integral part of the clinical team ensuring there is a seamless approach to the provision of non-clinical services ensuring a high quality service to patients an provide a service that ensure that the patient and ward requirements are met.
They will assist the clinical manager, ward colleagues, catering and housekeeping operatives to ensure that the appropriate and effective delivery of services are in order to ensure that the patients environment and services are maintained. They will work within the multidisciplinary team to perform additional duties as and when directed by the clinical team, these duties may include:
- clinical audits,
- Reporting repairs ensure that the ward environment remains safe,
- Maintaining a clean, tidy and welcoming ward environment, abiding by infection control and health and safety regulations,
- Monitoring, ordering and organising ward stock essentials, ensuring that the ward has the correct supplies to function safety and effectively,
- Work collaboratively with the ward catering staff supporting with meal services, tea rounds and ensuring adequate snacks are provided to patients in line with their nutritional and cultural choices/needs.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *Evidence of Level 2 on both Maths & English qualifications ( CSE Grade 1/ GCSE Grades 4-9 or A* -C / Level 2 Functional Skills / O Level grade A-C / Level 2 National Certificate / Level 2 National Diploma / Level 2 ESOL )
- *Evidence of completion of Level 3 Qualification or above in Health / Social Care or Hospitality & Catering ( BTEC/ CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering
- *Evidence of completion of training associated with employment in a role associated with health / care / hospitality or catering i.e. : Customers service/ Food Hygiene / Care Certificate/ Health & Safety i.e. COSHH
- *Evidence of completion of "in house" training associated with employment, via on-line training platforms, Moodle, in house training etc.
Experience
Essential
- *Considerable experience of working in a health/ care role or hospitality/ catering role which is customer facing in an NHS or health / care provider role as part of a multi-disciplinary team
- *Experience of undertaking audit of stock and replenishment of supplies
- *Can demonstrate understanding of the roles which make up the team of health and care staff within a hospital setting
- *Can demonstrate understanding of the following :
- oHealth & Safety
- oInfection prevention control practice
- oFood hygiene practice /standards
- oMoving and handling
- oCustomer service /care skills
- *Can demonstrate awareness and understanding of how they may be exposed to distressing situations associated with hospital patient care
- *Can demonstrate understanding of how this role contributes to patient health and wellbeing
- *Can demonstrate understanding of Equality , diversity and inclusion and how this relates to this role
- *Can demonstrate an understanding of Safeguarding and how this relates to the role
- *Can demonstrate how data protection and confidentiality relate to the role
- *Understands and supports ward / service routine and structures.
- *Participates in training associated with the role.
- *Supports / trains and educates new staff on the role / duties associated with the role.
Additional Criteria
Essential
- *Good standard of written / verbal communication in English
- *Basic IT / Computer skills
- *Ability to work effectively as a team player under appropriate supervision, and as part of a multi-disciplinary team
- *Evidence of time management skills and ability to prioritise workload
- *Ability to work effectively as a team player under appropriate supervision, and as part of a multi-disciplinary team
- *Can demonstrate experience and insight into how to evaluate own strengths & development needs, seeking advice where appropriate
- *Ability to deal with non-routine and unpredictable nature of the workload
- *Able to recognise and resolve routine issues referring to others for advice / support where appropriate
- *Willingness to undertake training / education associated with the role and can articulate how this relates to this role i.e. Health & Safety / COSHH
- *Good customer service skills
- *Positive and flexible attitude to work , solutions focused but recognises boundaries of the role
- *Patient focused and can demonstrate clear reasoning behind their application which is patient centred
- *Ability to use own initiative
- *Reliable , flexible , able to remain calm and clear headed when faced with a challenging or difficult situation
- *Understands when there is a requirement to escalate concern to a registered health care professional
- *The post holder may work a range of shift patterns across a 7 day week including public holidays ; shift patterns will be detailed by the dept/ unit
Person Specification
Qualifications
Essential
- *Evidence of Level 2 on both Maths & English qualifications ( CSE Grade 1/ GCSE Grades 4-9 or A* -C / Level 2 Functional Skills / O Level grade A-C / Level 2 National Certificate / Level 2 National Diploma / Level 2 ESOL )
- *Evidence of completion of Level 3 Qualification or above in Health / Social Care or Hospitality & Catering ( BTEC/ CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering
- *Evidence of completion of training associated with employment in a role associated with health / care / hospitality or catering i.e. : Customers service/ Food Hygiene / Care Certificate/ Health & Safety i.e. COSHH
- *Evidence of completion of "in house" training associated with employment, via on-line training platforms, Moodle, in house training etc.
Experience
Essential
- *Considerable experience of working in a health/ care role or hospitality/ catering role which is customer facing in an NHS or health / care provider role as part of a multi-disciplinary team
- *Experience of undertaking audit of stock and replenishment of supplies
- *Can demonstrate understanding of the roles which make up the team of health and care staff within a hospital setting
- *Can demonstrate understanding of the following :
- oHealth & Safety
- oInfection prevention control practice
- oFood hygiene practice /standards
- oMoving and handling
- oCustomer service /care skills
- *Can demonstrate awareness and understanding of how they may be exposed to distressing situations associated with hospital patient care
- *Can demonstrate understanding of how this role contributes to patient health and wellbeing
- *Can demonstrate understanding of Equality , diversity and inclusion and how this relates to this role
- *Can demonstrate an understanding of Safeguarding and how this relates to the role
- *Can demonstrate how data protection and confidentiality relate to the role
- *Understands and supports ward / service routine and structures.
- *Participates in training associated with the role.
- *Supports / trains and educates new staff on the role / duties associated with the role.
Additional Criteria
Essential
- *Good standard of written / verbal communication in English
- *Basic IT / Computer skills
- *Ability to work effectively as a team player under appropriate supervision, and as part of a multi-disciplinary team
- *Evidence of time management skills and ability to prioritise workload
- *Ability to work effectively as a team player under appropriate supervision, and as part of a multi-disciplinary team
- *Can demonstrate experience and insight into how to evaluate own strengths & development needs, seeking advice where appropriate
- *Ability to deal with non-routine and unpredictable nature of the workload
- *Able to recognise and resolve routine issues referring to others for advice / support where appropriate
- *Willingness to undertake training / education associated with the role and can articulate how this relates to this role i.e. Health & Safety / COSHH
- *Good customer service skills
- *Positive and flexible attitude to work , solutions focused but recognises boundaries of the role
- *Patient focused and can demonstrate clear reasoning behind their application which is patient centred
- *Ability to use own initiative
- *Reliable , flexible , able to remain calm and clear headed when faced with a challenging or difficult situation
- *Understands when there is a requirement to escalate concern to a registered health care professional
- *The post holder may work a range of shift patterns across a 7 day week including public holidays ; shift patterns will be detailed by the dept/ unit
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
