Band 2 Clerical Officer-Radiology
The closing date is 10 December 2025
Job summary
We are seeking motivated individuals to join the Radiology Department at University Hospital Birmingham, for the following. Successful candidate must be able to work the following shift patterns.
*Clerical Officer based at BHH/WHH (Working 30 hours per week)
*Shift pattern to be a combination of 8-2 -- 2-8 -- 9-3 -- 3-9
*Working 5 x 6-hour shifts - across a 7-day service to include weekends and Bank Holidays.
Main duties of the job
We are looking for individuals with experience in customer care, reception duties and excellent communication skills and must be able to work within the above shift patterns.
You will be required to work within deadlines and use your own initiative. Accuracy and attention to details are paramount. Candidates should be confident in prioritising their workload and should have experience in NHS clinical systems such as CRIS and Oceano and excellent time management skills as well as working within a team.
You will be liaising with staff, patients and external agencies, such as GP's, Dentists etc. Provide patients with support, non-clinical advice and information on a range of issues including appointment queries.
Notify patients of new or changes to appointments.
Be sympathetic and sensitive to the requirements of staff, patients and other service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour, escalating conflict situations where necessary.
This is an excellent opportunity to work as part of a dynamic team where you can develop and grow.
To discuss this post or for more information, please contact:
Moid Khan (Clerical Team Leader -- BHH) on 0121 424 3283 or email moid.khan@uhb.nhs.uk
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
05 December 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 to £24,465 a year
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
13797
Job locations
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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