Band 3 Biologics Administrator
The closing date is 14 December 2025
Job summary
We are excited to announce an opportunity for a Biologics Administrator to join our dedicated team on a part-time basis (22.5 hours per week). This pivotal role involves supporting the administration of biologics and disease-modifying anti-rheumatic drugs (DMARDs), ensuring patients receive the highest standard of care.
As a Biologics Administrator, you will work closely with our clinical and administrative teams, service users, and a range of internal and external stakeholders. Your contribution will be key to maintaining the smooth and efficient running of our service, helping us deliver exceptional care to those who need it most.
If you are passionate about making a difference in patient care and thrive in a collaborative environment, we would love to hear from you.
Main duties of the job
*To support with Biologic prescriptions/DMARD monitoring admin. You will be required to forward look on the patient spreadsheet to filter out when patients are due for their next biologic prescription, check that up to date bloods have been completed for the patient and print off a copy of prescription ready for signing by a clinician.
*Liaise with staff and service users and external agencies to provide a point of contact for service users.
*To provide a point of contact for service users and staff.
*Liaise with other departments / teams as appropriate.
*Deal effectively with complaints or queries either face to face or on the telephone and escalate concerns where necessary.
*Escalate conflict situations where necessary.
*Accurately record telephone messages and other enquiries and refer as appropriate.
*Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour.
*Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively
* Always maintain confidentiality adhering to Caldicott Guidelines and Data Protection Act
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
05 December 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year pro rata
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
304-9013474
Job locations
Solihull Hospital
Lode Ln
Solihull
West Midlands
B91 2JL
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Solihull Hospital
Lode Ln
Solihull
West Midlands
B91 2JL
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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