Job summary
Transform Patient Journeys: Lead Our Patient Pathway Operations
Be at the Heart of Patient Flow Innovation
Join University Hospitals Birmingham NHS Foundation Trust as we transform patient care through cutting-edge pharmacy services. This is your chance to lead meaningful change as our Specialist Pharmacy Technician -- Patient Pathway Operations Lead.
What Makes This Role Special?
You'll be instrumental in changing how we optimise patient journeys from admission to discharge. You'll coordinate with multidisciplinary teams to remove barriers, streamline discharge processes, and ensure patients receive seamless care across our sites. This isn't just dispensing -- it's strategic leadership in patient flow.
Why Join Our Team?
*Lead Service Transformation: Drive improvements in discharge processes and develop innovative strategies that directly impact patient outcomes
*Professional Growth: Lead and mentor pharmacy assistants while developing your leadership capabilities
*Collaborative Environment: Work alongside pharmacists, doctors, nurses, and operations managers in bed meetings and ward rounds
*Make a Real Difference: Your work directly influences patient experience, reducing delays and improving satisfaction
*Varied and Dynamic: Balance coordination with hands-on clinical pharmacy work, keeping your skills sharp and your days interesting
Perfect for ambitious pharmacy technicians ready to step into a leadership role where your expertise shapes service delivery and patient care quality.
Main duties of the job
You will:
*Act as discharge coordinator across the site, identifying and removing barriers that delay patient flow
*Lead improvements to discharge processes through collaboration with multidisciplinary teams
*Oversee medicines optimisation services provided by pharmacy assistants
*Attend bed meetings to raise pharmacy's profile and support timely discharges
*Develop and implement strategies ensuring clinical pharmacy technicians support patient flow effectively
*Line manages, including appraisals and professional development
*Provide training to healthcare professionals on prescribing and medicines management
Your day will involve coordinating with ward teams, pharmacists, doctors, and site to prioritise urgent discharges. You'll troubleshoot medication delays, liaise with the Complex Discharge Team for early identification of patients requiring blister packs and ensure dispensary workflows support timely discharges. You'll maintain clinical skills through dispensary work, including late night, weekend and bank holiday rosters.
Essentials:
*GPhC registered with Accredited Checking Technician status
*Significant post-qualification hospital experience
*Excellent communication and relationship-building skills
*Strong problem-solving abilities for complex, unpredictable situations
*Proven ability to work under pressure, prioritise effectively and manage workloads
*Leadership capabilities to motivate and supervise teams
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *Professional Registration with the GPhC
- *Dispensing Accuracy Accreditation. West Midland's scheme or equivalent
- *Evidence of Continued Professional Development
- *Accredited Checking Technician (National Framework) or equivalent
- *Knowledge of pharmaceutical technical procedures for specialist area to degree or equivalent level acquired though training, NVQ3, BTEC in pharmaceutical science or equivalent
Desirable
- *Leadership and Management qualification or equivalent knowledge and experience
Experience
Essential
- *Significant post-qualification experience in a hospital setting as a registered Pharmacy Technician
- *Experience of the specialist function for area of responsibility
- *Experience in delivering training and supervision of others
- *Working under pressure, prioritising work as appropriate to achieve deadlines
- *Experience of planning workload according to departmental priorities
- *Knowledge of Good Distribution Practice (GDP), MHRA licensing requirements, COSHH
- *Demonstrates responsibility for complying with agreed personal development programme to meet set knowledge and competencies
- *Understanding of clinical governance and its implications for service including quality and audits
Desirable
- *Experience of developing work processes and associated procedures
- *Experience of undertaking appraisals
- *Experience in staff management
- *Experience of chairing meetings
- *Suitable experience as a Clinical Pharmacy Technician
- *Knowledge of HR policies and procedures
- *Knowledge of Medicines Management service at ward level
- *Full knowledge of the pharmacy supply process from procurement to receipt of drugs at ward level
- *Knowledge of ward staffing and management structure
- *Knowledge of drug costs
Additional Criteria
Essential
- *Able to or understand and work within Trust policies of data protection, equal opportunities, health, and safety and meet differing needs of patients
- *Reliable and conscientious approach to work
- *Good communication skills -- written, verbal and electronic
- *Ability to work on own or within a team, able to act as team leader, motivating others
- *Able to co-ordinate workflows
- *Able to determine and manage staff working patterns
- *Ability to check the work of others
- *Good organisational skills
- *Ability to accept responsibility for specific work areas
- *Demonstrate problem solving skills
- *Demonstrates ability to develop, implement and follow SOPs
- *Demonstrates ability to be flexible
- *Participate in the personal development and review systems of staff
- *Make judgements in involving a range of facts or situations
- *Accountable for own actions and those of other
- *Good patient counselling skills
- *Identify and fulfil training needs.
- *Assist in the recruiting and selection process
- *Project leadership skills- ability to negotiate and implement
- *Good interpersonal skills
- *Reliable
- *Punctual
- *Self-motivated
- *Able to manage difficult and stressful situations
- *Able to recognise limitations of self and job role
- *Ability to work in a team and independently
- *Good time management
- *Careful and accurate in work
- *Able to demonstrate discretion and diplomacy
- *Fair and objective
- *Flexible to the demands of the post, the needs of the pharmacy service and other staff
- *Good team player and able to motive others.
- *Self-motivated and sound use of own initiative
- *Keen to improve and develop the pharmacy service and committed to the concept of technician-led services
- *Keen to develop own person skill and use these for the benefit of others
- *Able to demonstrate timely referral to senior staff appropriately
- *Ability to travel to other Trust sites
- *Flexible to work in accordance with service needs
- *Committed to abide by the Trust Vision and Values
Desirable
- *Able to assess staff performance and provide constructive feedback
- *Demonstrates ability to undertake a variety of tasks
- *Able to manage sickness absence in accordance with Attendance Management Policy
- *Awareness of future developments within Pharmacy
Person Specification
Qualifications
Essential
- *Professional Registration with the GPhC
- *Dispensing Accuracy Accreditation. West Midland's scheme or equivalent
- *Evidence of Continued Professional Development
- *Accredited Checking Technician (National Framework) or equivalent
- *Knowledge of pharmaceutical technical procedures for specialist area to degree or equivalent level acquired though training, NVQ3, BTEC in pharmaceutical science or equivalent
Desirable
- *Leadership and Management qualification or equivalent knowledge and experience
Experience
Essential
- *Significant post-qualification experience in a hospital setting as a registered Pharmacy Technician
- *Experience of the specialist function for area of responsibility
- *Experience in delivering training and supervision of others
- *Working under pressure, prioritising work as appropriate to achieve deadlines
- *Experience of planning workload according to departmental priorities
- *Knowledge of Good Distribution Practice (GDP), MHRA licensing requirements, COSHH
- *Demonstrates responsibility for complying with agreed personal development programme to meet set knowledge and competencies
- *Understanding of clinical governance and its implications for service including quality and audits
Desirable
- *Experience of developing work processes and associated procedures
- *Experience of undertaking appraisals
- *Experience in staff management
- *Experience of chairing meetings
- *Suitable experience as a Clinical Pharmacy Technician
- *Knowledge of HR policies and procedures
- *Knowledge of Medicines Management service at ward level
- *Full knowledge of the pharmacy supply process from procurement to receipt of drugs at ward level
- *Knowledge of ward staffing and management structure
- *Knowledge of drug costs
Additional Criteria
Essential
- *Able to or understand and work within Trust policies of data protection, equal opportunities, health, and safety and meet differing needs of patients
- *Reliable and conscientious approach to work
- *Good communication skills -- written, verbal and electronic
- *Ability to work on own or within a team, able to act as team leader, motivating others
- *Able to co-ordinate workflows
- *Able to determine and manage staff working patterns
- *Ability to check the work of others
- *Good organisational skills
- *Ability to accept responsibility for specific work areas
- *Demonstrate problem solving skills
- *Demonstrates ability to develop, implement and follow SOPs
- *Demonstrates ability to be flexible
- *Participate in the personal development and review systems of staff
- *Make judgements in involving a range of facts or situations
- *Accountable for own actions and those of other
- *Good patient counselling skills
- *Identify and fulfil training needs.
- *Assist in the recruiting and selection process
- *Project leadership skills- ability to negotiate and implement
- *Good interpersonal skills
- *Reliable
- *Punctual
- *Self-motivated
- *Able to manage difficult and stressful situations
- *Able to recognise limitations of self and job role
- *Ability to work in a team and independently
- *Good time management
- *Careful and accurate in work
- *Able to demonstrate discretion and diplomacy
- *Fair and objective
- *Flexible to the demands of the post, the needs of the pharmacy service and other staff
- *Good team player and able to motive others.
- *Self-motivated and sound use of own initiative
- *Keen to improve and develop the pharmacy service and committed to the concept of technician-led services
- *Keen to develop own person skill and use these for the benefit of others
- *Able to demonstrate timely referral to senior staff appropriately
- *Ability to travel to other Trust sites
- *Flexible to work in accordance with service needs
- *Committed to abide by the Trust Vision and Values
Desirable
- *Able to assess staff performance and provide constructive feedback
- *Demonstrates ability to undertake a variety of tasks
- *Able to manage sickness absence in accordance with Attendance Management Policy
- *Awareness of future developments within Pharmacy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
