Job summary
The Patient Flow Co-ordinator will provide a comprehensive, high-quality administrative and coordination service within ED, supporting the safe, effective and timely movement of patients through all stages of their emergency care pathway. Working as an integral member of the MDT, the post holder will liaise closely with clinical, operational & site management colleagues to ensure that patient flow, escalation and data management processes are delivered to a consistently high standard.
They will ensure that national and local access standards, including the 4-hour performance target and ambulance handover times are supported through accurate real-time data entry, proactive liaison with clinical teams, and early escalation of capacity or pathway issues.
With a particular focus on urgent and emergency access, admission, and discharge coordination, the post holder will:
*Maintain oversight of patient location, status and expected outcomes using the Trust's electronic patient tracking system.
*Work closely with the Nurse in Charge, Consultant in Charge and Site Management Team to identify and resolve bottlenecks in patient flow.
*Coordinate with specialties, bed management, and support services to facilitate timely transfer or admission to wards, and safe discharge or repatriation where appropriate.
The post holder will work an agreed rotational shift pattern, providing cover over a 24 hour, 7day service, including weekends and bank holidays as required to meet service needs.
Main duties of the job
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *Good General Education (e.g., GCSE English and Maths A-C GCSE LEVEL 9-4
- *Knowledge to NVQ Level 3 in Business Administration or equivalent, plus additional knowledge acquired through experience or completion of short courses to diploma level.
Experience
Essential
- *Experience in the provision of administrative support to the management of patients/ or patient facing role in an NHS provider organisation.
- *Experience of multidisciplinary working/ liaison within an acute NHS provider organisation.
- *Experience in being the point of contact for enquiries from external/ internal users/ patients and families.
- *Can demonstrate the use of judgement and assessment of situations where there is more than one solution to an issue.
- *Can demonstrate ability to deal with routine and non -- routine and unpredictable workload.
- *Understanding of the scope of the role in context of the team and the organisation, and how the role may contribute to service development.
- *Knowledge of administrative procedures including NHS IT systems which contains patient information i.e. PAS
- *Knowledge of clinical terminology and patient flow within an acute hospital setting.
- *Can demonstrate knowledge of Data protection in relation to the role applied for.
Desirable
- *Able to work to a high level of accuracy consistently, producing written reports/ information to inform service provision.
Additional Criteria
Essential
- *Can demonstrate tenacity and compassion when dealing with sensitive and complex issues.
- *Reliable/ punctual and approachable.
- *Courteous, respectful, and helpful at all times.
- *Ability to work on own initiative.
- *Ability to move between sites working as required for internal/ Trust meetings/ business as required.
Person Specification
Qualifications
Essential
- *Good General Education (e.g., GCSE English and Maths A-C GCSE LEVEL 9-4
- *Knowledge to NVQ Level 3 in Business Administration or equivalent, plus additional knowledge acquired through experience or completion of short courses to diploma level.
Experience
Essential
- *Experience in the provision of administrative support to the management of patients/ or patient facing role in an NHS provider organisation.
- *Experience of multidisciplinary working/ liaison within an acute NHS provider organisation.
- *Experience in being the point of contact for enquiries from external/ internal users/ patients and families.
- *Can demonstrate the use of judgement and assessment of situations where there is more than one solution to an issue.
- *Can demonstrate ability to deal with routine and non -- routine and unpredictable workload.
- *Understanding of the scope of the role in context of the team and the organisation, and how the role may contribute to service development.
- *Knowledge of administrative procedures including NHS IT systems which contains patient information i.e. PAS
- *Knowledge of clinical terminology and patient flow within an acute hospital setting.
- *Can demonstrate knowledge of Data protection in relation to the role applied for.
Desirable
- *Able to work to a high level of accuracy consistently, producing written reports/ information to inform service provision.
Additional Criteria
Essential
- *Can demonstrate tenacity and compassion when dealing with sensitive and complex issues.
- *Reliable/ punctual and approachable.
- *Courteous, respectful, and helpful at all times.
- *Ability to work on own initiative.
- *Ability to move between sites working as required for internal/ Trust meetings/ business as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
