Band 3 Medical Secretary - Heart and Lung Transplant
The closing date is 04 December 2025
Job summary
An exciting opportunity has arisen to work as a Band 3 Medical Secretary in the fast paced and busy Heart and Lung Transplant Department at the Queen Elizabeth Hospital. We are looking for a flexible, highly motivated and well organised individual to join us. University Hospital Birmingham NHS Foundation Trust is an incredibly rewarding place to work. You will have the opportunity to make a real difference to patients and their families, and the wider community.
The post holder will be a key member of the team and is expected to provide an empathic and sensitive point of contact for patients/relatives and carers, have a confident and calm manner with good communications skills. The post holder will be expected to appropriately manage confidential, complex and sensitive information under the direction of the Medical Secretary Supervisor.
The successful candidate will be efficient, productive and be able to prioritise tasks such as booking appointments, manage diaries, particular responsibility for the audio typing of clinic letters and to support your colleagues and clinical staff during times of annual leave and sickness.
Main duties of the job
Liaising with Team Leader daily and providing full secretarial support to our band 4 Senior Medical Secretarial Team. Processing of clinical letters (touch type from audio and/or copy type from written documentation prepare letters, emails, reports and minutes of meetings), booking clinic appointments, checking follow up appointments and clinic outcomes. Adding patients to waiting list. To maintain diaries as required. Input and look up data on Trust IT systems in accordance with Trust policy.
The post holder will be proactive in solving problems and queries and you will see these through to completion. The post holder will need to be calm and patient with an excellent telephone manner, drawing upon communication and interpersonal skills in order to deal with sometimes complex and difficult issues over the phone. The post holder will be flexible in their approach and will work creatively to provide support in the most effective way.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
20 November 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Flexible working
Reference number
304-1097787
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
University Hospitals Birmingham NHS Foundation Trust's privacy notice (opens in a new tab)