Band 2 Clinic Clerk- Gynaecology

Job summary

We are recruiting for a permanent Clinic Clerk to join our admin team at the Emergency Gynaecology Assessment Unit at Heartlands Hospital for 37.5 hours per week.

How would you like to be part of a team where no two days are the same and where you can really make a difference to the patient journey in women's health.

We are looking for someone who has an excellent work ethic and can live up to our Trust values. The successful applicant will be the first point of contact for all service users, so a professional, pleasant and helpful attitude towards patients, relatives and staff is an absolute must. Ideally we are looking for applicants with previous experience of administrative processes and practices. Candidates must possess excellent interpersonal skills and have the ability to work on their own initiative as well as part of a team. If you are a dynamic, conscientious person, you could be who we are looking for to join our team.

Do you think you're the right person to join our team?

For further information or to arrange an informal visit, please contact Lisa Alldridge, Senior Sister at lisa.alldridge@uhb.nhs.uk or on 0121 424 7747

Main duties of the job

The role requires the ability to prioritise, to work flexibly and independently as well as a keen eye for detail and a willingness to help. Your duties will include accurate record keeping via the Hospital Information Support System, Oceano and the Pathway Management System. You will be responsible for the filing & maintenance of patient case notes, as well as booking or amending future appointments according to the patients care plan.

Working on the front desk you will answer telephone enquiries and book in both elective and emergency patients many of whom are attending with sensitive issues, therefore you will need to be compassionate and empathetic as well as be able to show discretion.

You will join a fantastic existing team who between them cover the unit from 7am to 7:30pm Monday to Friday, and 8am to 4pm on a Saturday and Sunday to include bank holidays and Christmas. Shifts will be based on a rota, and full time/part time or flexible working will be considered -- please state this on your application and/or it can be discussed at interview. This position is to be mainly based at Good Hope hospital but you may be required to work at Heartlands Hospital should the need of the service arise to ensure there is adequate cover due to the emergency nature of clinics across sites.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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