Job summary
We are seeking an experienced and proactive Gastroenterology Office Manager to join our team at QEH. This is a pivotal role, offering the opportunity to make a real difference in the running of our gastroenterology services.
The ideal candidate will be confident in managing challenging situations, implementing change, and working autonomously, while ensuring all activities remain in line with Trust policies and procedures. You will be a key point of contact for staff, clinicians, and the Ops team, helping to ensure smooth day-to-day running of the office .
About You:
*Confident decision-maker, able to manage conflict and challenging situations.
*Strong organisational and leadership skills, able to work autonomously.
*Flexible and adaptable, with the ability to work across varied hours/days.
*Committed to maintaining compliance with Trust policies and procedures.
*Excellent communication and interpersonal skills.
What We Offer:
*Full-time role with flexibility to support work-life balance.
*Opportunity to shape and improve the service across QEH.
*Supportive and collaborative working environment.
Main duties of the job
Key Responsibilities:
*Oversee the administration and organisation of the gastroenterology office.
*Implement and manage changes to improve efficiency and patient care.
*Resolve conflicts and handle sensitive situations with professionalism.
*Work independently while adhering to Trust policies, procedures, and guidelines.
*Support and liaise with clinical and administrative staff across multiple sites.
*Monitor and improve workflows, processes, and booking systems.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *Degree in Business Administration or relevant subject or equivalent experience and training
Experience
Essential
- *Experience of dealing with the Public/Customer service experience
- *Experience of working in an Administrative role with a proven track record of problem solving and managing a team of staff
- *Experience of managing complex diaries using own judgement when dealing with using own judgement when dealing with conflicting appointments and priorities.
- *Experience of managing a team.
- *High proficiency of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- *Understanding when to escalate issues to the operational team.
- *Experience of working in a busy environment working independently and exercising judgment and decision-making skills
Desirable
- *Experience of using IT systems
- *Experience of working in Healthcare
- *Medical secretarial experience/knowledge.
Additional Criteria
Essential
- *Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- *Excellent keyboard / IT skills ensuring accuracy
- *Highly developed prioritisation skills
- *Organisation and coordination of meetings including the transcribing of minutes
- *Good time management skills
- *Ability to deal professionally with enquiries from staff, Patients and Visitors
- *Confidentiality and tact necessary for dealing with people at all levels, and the most complex and sensitive information
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive issues
- *Ability to work under pressure whist meeting deadlines and adapt to changes in demand and workload
- *Work effectively and flexibly as part of a team to meet the needs of the services
- *Confident in dealing with people at all levels
- *Must be able to demonstrate an understanding of equality and diversity
- *Mature open and flexible approach to work
- *Demonstrates care and compassion
- *Good inter-personal and communication skills.
- *Good organisational skills
- *Team Player
- *Conscientious
- *Demonstrates reliability, motivation and commitment
- *Ability to travel to multiple sites
- *Ability to work under pressure and deal with stressful situation
Person Specification
Qualifications
Essential
- *Degree in Business Administration or relevant subject or equivalent experience and training
Experience
Essential
- *Experience of dealing with the Public/Customer service experience
- *Experience of working in an Administrative role with a proven track record of problem solving and managing a team of staff
- *Experience of managing complex diaries using own judgement when dealing with using own judgement when dealing with conflicting appointments and priorities.
- *Experience of managing a team.
- *High proficiency of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- *Understanding when to escalate issues to the operational team.
- *Experience of working in a busy environment working independently and exercising judgment and decision-making skills
Desirable
- *Experience of using IT systems
- *Experience of working in Healthcare
- *Medical secretarial experience/knowledge.
Additional Criteria
Essential
- *Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- *Excellent keyboard / IT skills ensuring accuracy
- *Highly developed prioritisation skills
- *Organisation and coordination of meetings including the transcribing of minutes
- *Good time management skills
- *Ability to deal professionally with enquiries from staff, Patients and Visitors
- *Confidentiality and tact necessary for dealing with people at all levels, and the most complex and sensitive information
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive issues
- *Ability to work under pressure whist meeting deadlines and adapt to changes in demand and workload
- *Work effectively and flexibly as part of a team to meet the needs of the services
- *Confident in dealing with people at all levels
- *Must be able to demonstrate an understanding of equality and diversity
- *Mature open and flexible approach to work
- *Demonstrates care and compassion
- *Good inter-personal and communication skills.
- *Good organisational skills
- *Team Player
- *Conscientious
- *Demonstrates reliability, motivation and commitment
- *Ability to travel to multiple sites
- *Ability to work under pressure and deal with stressful situation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
