University Hospitals Birmingham NHS Foundation Trust

Band 4 Complex Discharge Coordinator

The closing date is 13 November 2025

Job summary

We are seeking an experienced and motivated Complex Discharge Coordinator to join our dynamic team on a 6-month secondment. This role is pivotal in supporting safe, timely, and person-centred discharges for patients with complex needs across our hospital sites.

The post holder will be based primarily at Heartlands Hospital, with regular cross-site working at Solihull Hospital, and occasional support required at Queen Elizabeth and Good Hope Hospitals to ensure continuity of service.

As part of a 7-day service, you will work a flexible rota including weekends and bank holidays, ensuring effective discharge planning and coordination between clinical teams, patients, families, and community partners.

7 day working including weekends and bank holidays - Service cover from 8am to 6pm

Main duties of the job

The post holder will have dedicated wards and be responsible for the tracking and progressing of individual delayed discharges in specific areas, whether Health or Social care responsibility. This includes maintaining accurate computerised and manual records, inputting data onto the Trust's computer systems, responding to and producing information requests and ensuring that all patient records are kept up to date with any details relevant to the patient's discharge pathway.

The post holder is the first point of contact within the Complex Discharge Hub and in conjunction with the wider Complex Discharge Hub Team, actively contributes towards the achievement of department and directorate KPI's (Key Performance Indicators).

The post holder will assist the Team Leader, Group Manager, Operations Manager and Clinical Leads of the Hubs in gathering, collating and analysing data. This may include issuing notices in line with legislation

The post holder is responsible for liaising and communicating with other members of the Complex Discharge Hub to ensure they receive regular updates throughout the day

The post holder will be required to support the escalation arrangements for delayed patients. Deputise as appropriate for the Team Leader, and contribute to the escalation meetings. Work will include providing progress reports and data, using Department/Trust systems and relaying feedback for members not in attendance.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

07 November 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year

Contract

Fixed term

Duration

6 months

Working pattern

Full-time, Flexible working

Reference number

304-9013266

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Job description

Job responsibilities

Please note for a specific detailed job description for this vacancy please see attached job description.

Job description

Job responsibilities

Please note for a specific detailed job description for this vacancy please see attached job description.

Person Specification

Qualifications

Essential

* Good general education with at least 5 GCSE or equivalent in English at grade C or above.
* ECDL.
NVQ level 3 in Business Administration or Customer Care or Equivalent

Experience

Essential

* Experience of using a full range of IT/Patient administration systems
* Experience dealing with customer complaints and customer care.
* The ability to prioritize tasks effectively without direct supervision.
* Ability to effectively use Microsoft Excel, Word and PowerPoint to an advanced level
* Knowledge of confidentiality and data protection principles
* Knowledge of the legislation and guidelines underpinning discharges from an acute setting, including a Standard working knowledge of
* The Data Protection Act (2018)

Desirable

* Significant experience of an administration role in a health or social care setting
* Experience of working within a multidisciplinary team
* Experience of in-patient pathways to discharge
* Experience in a supervisory role is desirable.
* Knowledge of NHS service provision including the pathway of care
* Knowledge of healthcare and local authority administrative systems and processes
* Understanding of medical terminology (basic level)
* Intermediate Care referral process

Person Specification

Qualifications

Essential

* Good general education with at least 5 GCSE or equivalent in English at grade C or above.
* ECDL.
NVQ level 3 in Business Administration or Customer Care or Equivalent

Experience

Essential

* Experience of using a full range of IT/Patient administration systems
* Experience dealing with customer complaints and customer care.
* The ability to prioritize tasks effectively without direct supervision.
* Ability to effectively use Microsoft Excel, Word and PowerPoint to an advanced level
* Knowledge of confidentiality and data protection principles
* Knowledge of the legislation and guidelines underpinning discharges from an acute setting, including a Standard working knowledge of
* The Data Protection Act (2018)

Desirable

* Significant experience of an administration role in a health or social care setting
* Experience of working within a multidisciplinary team
* Experience of in-patient pathways to discharge
* Experience in a supervisory role is desirable.
* Knowledge of NHS service provision including the pathway of care
* Knowledge of healthcare and local authority administrative systems and processes
* Understanding of medical terminology (basic level)
* Intermediate Care referral process

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)