Job summary
This is an ideal opportunity for someone who has an interest in working with Cancer Patients in UHB. It is a Macmillan role working as part of the Personalised Care team suitable as fixed term or secondment for 1 year.
If you are applying as an internal applicant please note: 'As per the secondment policy, please ensure you have your line manager's approval to undertake the secondment prior to interview'.
Main duties of the job
The post holder will form an integral part of the personalised care team to provide cancer patients with information and support that meets their individual needs. As part of a team, the cancer support worker will speak to patients to discuss what matters to them through a holistic conversation and assessment. The cancer support worker will provide cancer information and/or signpost them to support services and resources and will develop a personalised care plan which is shared with the patient and specialist team and that this and other communications are documented on the Somerset Cancer Registry.
The post holder will work closely with the Cancer Information and Support Service team, covering the patient phone line and will contribute to the organisation and delivery of health and well-being events.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *Educated to A-level, and or NVQ Level 3 or 4 in Health and or Social Care
- *Continued professional development.
Desirable
- *Computer Literacy Course e.g. ECDL
Experience
Essential
- *Experience of working in a multi-disciplinary team.
- *Experience of working in a healthcare setting.
- *Customer Care experience.
- *Knowledge of patients' needs when being treated / care for in a healthcare setting.
- *Accurate data entry, typing and checking skills.
- *Ability to produce letters / reports using Word and Excel.
- *Understand own limitations and know where to seek advice and support.
- *Have an understanding of the physical and psychological needs of a patient.
- *Knowledge of the elements of personalised care initiatives in cancer.
- *Experience of using Microsoft Office, including Word, Excel and PowerPoint.
Desirable
- *Experience of working with patients with cancer.
- *Experience of using full range of IT systems and patient data systems.
- *Experience of handling patient complaints.
- *Experience of using Somerset Cancer Register.
- *Understanding of Primary Care, GP and community services Experience of working in the NHS.
- *Experience of using digital dictation systems
- *Can triage to the appropriate services.
Additional Criteria
Essential
- *Ability to communicate effectively with people at all levels, communicating contentious and or sensitive information to service users and internal colleagues.
- *Ability to plan, prioritise and delegate workload and to quickly re-prioritise own work in light of unexpected events; to plan own work for the day/week.
- *Pay attention to detail.
- *Good knowledge of speciality patient pathways
- *Understanding of patient priorities and performance targets related to appointments and waiting times.
- *Conflict resolution skills
- *Appropriate assertiveness skills
- *Ability to cope with distressed patients and carers.
- *Ability to use persuasive and tactful skills to ensure best practice for patient.
- *Reliable and adaptable
- *Good listener
- *Ability to demonstrate empathy.
- *Working across UHB hospitals as per job requirements
Desirable
- *Ability to use own judgment to resolve problems and queries competently, including those of a sensitive and confidential nature.
- *Manage and interpret data correctly to inform decision making.
- *Ability to initiate & co-ordinate change to own working practices.
- *Evidence of ability to deliver training sessions.
- *In depth understanding of medical technology appropriate to specialism
- *Thorough knowledge of healthcare administrative systems
Person Specification
Qualifications
Essential
- *Educated to A-level, and or NVQ Level 3 or 4 in Health and or Social Care
- *Continued professional development.
Desirable
- *Computer Literacy Course e.g. ECDL
Experience
Essential
- *Experience of working in a multi-disciplinary team.
- *Experience of working in a healthcare setting.
- *Customer Care experience.
- *Knowledge of patients' needs when being treated / care for in a healthcare setting.
- *Accurate data entry, typing and checking skills.
- *Ability to produce letters / reports using Word and Excel.
- *Understand own limitations and know where to seek advice and support.
- *Have an understanding of the physical and psychological needs of a patient.
- *Knowledge of the elements of personalised care initiatives in cancer.
- *Experience of using Microsoft Office, including Word, Excel and PowerPoint.
Desirable
- *Experience of working with patients with cancer.
- *Experience of using full range of IT systems and patient data systems.
- *Experience of handling patient complaints.
- *Experience of using Somerset Cancer Register.
- *Understanding of Primary Care, GP and community services Experience of working in the NHS.
- *Experience of using digital dictation systems
- *Can triage to the appropriate services.
Additional Criteria
Essential
- *Ability to communicate effectively with people at all levels, communicating contentious and or sensitive information to service users and internal colleagues.
- *Ability to plan, prioritise and delegate workload and to quickly re-prioritise own work in light of unexpected events; to plan own work for the day/week.
- *Pay attention to detail.
- *Good knowledge of speciality patient pathways
- *Understanding of patient priorities and performance targets related to appointments and waiting times.
- *Conflict resolution skills
- *Appropriate assertiveness skills
- *Ability to cope with distressed patients and carers.
- *Ability to use persuasive and tactful skills to ensure best practice for patient.
- *Reliable and adaptable
- *Good listener
- *Ability to demonstrate empathy.
- *Working across UHB hospitals as per job requirements
Desirable
- *Ability to use own judgment to resolve problems and queries competently, including those of a sensitive and confidential nature.
- *Manage and interpret data correctly to inform decision making.
- *Ability to initiate & co-ordinate change to own working practices.
- *Evidence of ability to deliver training sessions.
- *In depth understanding of medical technology appropriate to specialism
- *Thorough knowledge of healthcare administrative systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
