University Hospitals Birmingham NHS Foundation Trust

Band 2 Clinical Support Worker - Sexual Health

The closing date is 06 November 2025

Job summary

We are seeking a dedicated and compassionate Band 2 Clinical Support Worker (CSW) to join our dynamic team. This role involves working across multiple sites to support the delivery of high-quality sexual health patient care, education and support, so you must be able to be flexible in your working day. The successful candidate will play a key role in ensuring the smooth operation of our clinical services, from direct patient care to maintaining the clinical environment. Comprehensive training will be provided to all successful applicants. You will need to be empathetic and have good people skills and be able to work as part of a team, ensuring good communication and being very aware of importance of maintaining confidentiality at all times, both within work and outside.

Main duties of the job

The post holder will be required to chaperone patients attending clinics, ensuring that they always maintain patient privacy and dignity and provide reassurance and empathy to patients who may feel vulnerable whilst undergoing invasive procedures. You will act as a patient advocate supporting patients and appreciating potential embarrassment and concerns. You will assist with collecting samples and ensuring that the correct processes are undertaken to ensure that they are delivered to the laboratories promptly and efficiently. You will be trained in venepuncture (taking blood) and other patient tests appropriate to your role. Other responsibilities will include stock management and rotation, cleaning equipment and ensuring a clean and tidy clinical and reception area.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Details

Date posted

04 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £24,465 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1097466

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

  • Successful completion of Trust based
  • numeracy & literacy test or provide
  • evidence to confirm achievement of
  • Maths / English qualifications at Level 2 or
  • above
  • * Vocational qualification atlevel2 or
  • equivalent relevant experience.
  • * Level2 examples:GCSEGrades9-4(A-C)
  • Level 2 Diploma in health care support /
  • NVQ, Functional Skills Level 2
  • * Internationally educated applicants will
  • have to evidence UK ENIC (the UK
  • NationalInformation Centre) Statements
  • of compatibility

Desirable

  • Care Certificate or can demonstrate priorskills,
  • knowledge and experience that meet the 15
  • minimum standards described by Health
  • Education England (HEE) Skills for Health

Experience

Essential

  • Experience of working / participating as
  • part of a team as an employee /
  • volunteer.
  • * Ability to demonstrate/ articulate an
  • understanding of the role and tasks
  • involved and can describe the physical
  • and emotional aspects of the role and
  • some duties
  • * Can link the Trust values (Kind, Bold,
  • Connected) to the role and provide
  • examples from personal experience
  • which demonstrate understanding in
  • relation to the role
  • * Can explain why training / education and
  • approachesto care need to be consistent
  • in relation to safety and patient
  • experience

Desirable

  • Has experience of working in aperson centred/
  • facing role in a paid or voluntary capacity.
  • * Understanding ofthe principles ofsafeguarding
  • in relation to this role

Additional Criteria

Essential

  • Flexible approach to shift patterns and
  • place of work this may include working in
  • different practice settings in different
  • locations dependent upon service need
Person Specification

Qualifications

Essential

  • Successful completion of Trust based
  • numeracy & literacy test or provide
  • evidence to confirm achievement of
  • Maths / English qualifications at Level 2 or
  • above
  • * Vocational qualification atlevel2 or
  • equivalent relevant experience.
  • * Level2 examples:GCSEGrades9-4(A-C)
  • Level 2 Diploma in health care support /
  • NVQ, Functional Skills Level 2
  • * Internationally educated applicants will
  • have to evidence UK ENIC (the UK
  • NationalInformation Centre) Statements
  • of compatibility

Desirable

  • Care Certificate or can demonstrate priorskills,
  • knowledge and experience that meet the 15
  • minimum standards described by Health
  • Education England (HEE) Skills for Health

Experience

Essential

  • Experience of working / participating as
  • part of a team as an employee /
  • volunteer.
  • * Ability to demonstrate/ articulate an
  • understanding of the role and tasks
  • involved and can describe the physical
  • and emotional aspects of the role and
  • some duties
  • * Can link the Trust values (Kind, Bold,
  • Connected) to the role and provide
  • examples from personal experience
  • which demonstrate understanding in
  • relation to the role
  • * Can explain why training / education and
  • approachesto care need to be consistent
  • in relation to safety and patient
  • experience

Desirable

  • Has experience of working in aperson centred/
  • facing role in a paid or voluntary capacity.
  • * Understanding ofthe principles ofsafeguarding
  • in relation to this role

Additional Criteria

Essential

  • Flexible approach to shift patterns and
  • place of work this may include working in
  • different practice settings in different
  • locations dependent upon service need

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Hiring Manager

Andrea Smith

andrea.smith@uhb.nhs.uk

01212375731

Details

Date posted

04 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £24,465 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1097466

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Supporting documents

Privacy notice

University Hospitals Birmingham NHS Foundation Trust's privacy notice (opens in a new tab)