Band 2 Receptionist - Sexual Health
The closing date is 24 November 2025
Job summary
The University Hospital Birmingham Trust Sexual Health Service requires highly motivated and enthusiastic individuals to join our reception team to support the sexual health service across various sites in Birmingham and Solihull. You will become part of a busy reception /telephonist team and strive to ensure our patients receive the best possible service.
For this role you will need to possess good administrative and organisational skills and be computer literate. You'll need to have good interpersonal skills and be able to respond empathetically to enquiries, understand the importance of confidentiality, be nonjudgmental and be able to work as part of a team.
Applicants must have the flexibility to work days, evenings and weekends on a rota basis.
For an informal discussion regarding the post contact: Alastair Moore - Service Manager at
Whittall Street Clinic, Whittall Street, Birmingham B4 6DH. Tel: 0121 237 5721.
Main duties of the job
The role has three core areas of activity:
Call Centre - the call centre handles calls to/from patients, books appointments at a range of clinics, resolves queries, handles enquiries, working closely with the nursing team to provide support to our patients.
Reception - Reception duties include working with patients in a face to face capacity, booking appointments at our clinics, manging enquiries, working closely with the nursing team to ensure patient flow is maintained.
Administration tasks - there are a wide variety of system based and manual administrative
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
17 November 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 to £24,465 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
304-1097713
Job locations
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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