Job summary
The post holder will work as an integral part of the clinical team ensuring that there is a seamless approach to the provision of non-clinical services, ensuring a high quality service to patients an provide a service that ensures that patient and ward requirements are met.
They will assist the clinical manager and staff within the ward / clinical area to ensure appropriate and effective delivery of services in order to maintain the patient environment and services to patients.
The Ward Services Coordinator will work co-operatively with colleagues, as part of the ward / area team and perform additional duties as and when directed by the ward clinical team, to enable nursing staff to undertake direct patient care. Work cooperatively as part of the multi-disciplinary team supporting colleagues in work associated with patient care.
The term registered practitioner will mean the Nurse/ Midwife/ Allied Health care professional in charge of the service/ dept for the span of duty.
Main duties of the job
Working with clinical colleagues, catering and Housekeeping Operatives (cleaners) to ensure patients receive appropriate food and drink provision at ward / department level
*Oversee waste management at ward level
*Ensure availability of appropriate linen supplies Work with logistics and procurement to manage stock supplies; ensuring appropriate storage and stock management ( clinical and non-clinical )
*Maintenance and availability of Medical equipment
*General maintenance and appropriate escalation of issues requiring resolution
*Liaising with the Facilities Compliance Team, Housekeeping and Infection Control on environmental cleanliness.
*Undertake patient liaison duties between health care professionals/ families/ carers
*Complete mealtime and stock audits Work with the Patient Experience Team to evaluate and appropriately respond to patient feedback or complaints
*Undertake administrative duties associated with the role
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- Evidence of Level 2 on both Maths &
- English qualifications ( CSE Grade 1/
- GCSE Grades 4-9 or A* -C / Level 2
- Functional Skills / O Level grade A-C /
- Level 2 National Certificate / Level 2
- National Diploma / Level 2 ESOL )
- * Evidence of completion of Level 3
- Qualification or above in Health /
- Social Care or Hospitality & Catering
- ( BTEC/ CACHE Level 3 Award / Level 3
- Certificate or Diploma ) or 2 A levels
- or equivalent experience of working
- in the NHS in a patient/public facing
- role in health / care or hospitality &
- catering
- * Evidence of completion of training
- associated with employment in a role
- associated with health / care /
- hospitality or catering i.e. :
- Customers service/ Food Hygiene /
- Care Certificate/ Health & Safety i.e.
- COSHH
- * Evidence of completion of "in house"
- training associated with employment,
- via on-line training platforms,
- Moodle, in house training etc
Experience
Essential
- * Considerable experience of working in
- a health/ care role or hospitality/
- catering role which is customer facing
- in an NHS or health / care provider
- role as part of a multi-disciplinary
- team
- * Experience of undertaking audit of
- stock and replenishment of supplies
- * Can demonstrate understanding of
- the roles which make up the team of
- health and care staff within a hospital
- setting
- * Can demonstrate understanding of
- the following :
- o Health & Safety
- o Infection prevention control
- practice
- o Food hygiene practice
- /standards
- o Moving and handling
- o Customer service /care skills
- * Can demonstrate awareness and
- understanding of how they may be
- exposed to distressing situations
- associated with hospital patient care
- * Can demonstrate understanding of
- how this role contributes to patient
- health and wellbeing
- * Can demonstrate understanding of
- Equality , diversity and inclusion and
- how this relates to this role
- * Can demonstrate an understanding of
- Safeguarding and how this relates to
- the role
- * Can demonstrate how data protection
- and confidentiality relate to the role
- * Understands and supports ward /
- service routine and structures.
- * Participates in training associated
- with the role.
- * Supports / trains and educates new
- staff on the role / duties associated
- with the role.
Additional Criteria
Essential
- Good customer service skills
- * Positive and flexible attitude to work ,
- solutions focused but recognises
- boundaries of the role
- * Patient focused and can demonstrate
- clear reasoning behind their
- application which is patient centred
- * Ability to use own initiative
- * Reliable , flexible , able to remain
- calm and clear headed when faced
- with a challenging or difficult situation
- * Understands when there is a
- requirement to escalate concern to a
- registered health care professional
- * The post holder may work a range of
- shift patterns across a 7 day week
- including public holidays ; shift
- patterns will be detailed by the dept/
- unit
Person Specification
Qualifications
Essential
- Evidence of Level 2 on both Maths &
- English qualifications ( CSE Grade 1/
- GCSE Grades 4-9 or A* -C / Level 2
- Functional Skills / O Level grade A-C /
- Level 2 National Certificate / Level 2
- National Diploma / Level 2 ESOL )
- * Evidence of completion of Level 3
- Qualification or above in Health /
- Social Care or Hospitality & Catering
- ( BTEC/ CACHE Level 3 Award / Level 3
- Certificate or Diploma ) or 2 A levels
- or equivalent experience of working
- in the NHS in a patient/public facing
- role in health / care or hospitality &
- catering
- * Evidence of completion of training
- associated with employment in a role
- associated with health / care /
- hospitality or catering i.e. :
- Customers service/ Food Hygiene /
- Care Certificate/ Health & Safety i.e.
- COSHH
- * Evidence of completion of "in house"
- training associated with employment,
- via on-line training platforms,
- Moodle, in house training etc
Experience
Essential
- * Considerable experience of working in
- a health/ care role or hospitality/
- catering role which is customer facing
- in an NHS or health / care provider
- role as part of a multi-disciplinary
- team
- * Experience of undertaking audit of
- stock and replenishment of supplies
- * Can demonstrate understanding of
- the roles which make up the team of
- health and care staff within a hospital
- setting
- * Can demonstrate understanding of
- the following :
- o Health & Safety
- o Infection prevention control
- practice
- o Food hygiene practice
- /standards
- o Moving and handling
- o Customer service /care skills
- * Can demonstrate awareness and
- understanding of how they may be
- exposed to distressing situations
- associated with hospital patient care
- * Can demonstrate understanding of
- how this role contributes to patient
- health and wellbeing
- * Can demonstrate understanding of
- Equality , diversity and inclusion and
- how this relates to this role
- * Can demonstrate an understanding of
- Safeguarding and how this relates to
- the role
- * Can demonstrate how data protection
- and confidentiality relate to the role
- * Understands and supports ward /
- service routine and structures.
- * Participates in training associated
- with the role.
- * Supports / trains and educates new
- staff on the role / duties associated
- with the role.
Additional Criteria
Essential
- Good customer service skills
- * Positive and flexible attitude to work ,
- solutions focused but recognises
- boundaries of the role
- * Patient focused and can demonstrate
- clear reasoning behind their
- application which is patient centred
- * Ability to use own initiative
- * Reliable , flexible , able to remain
- calm and clear headed when faced
- with a challenging or difficult situation
- * Understands when there is a
- requirement to escalate concern to a
- registered health care professional
- * The post holder may work a range of
- shift patterns across a 7 day week
- including public holidays ; shift
- patterns will be detailed by the dept/
- unit
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
