University Hospitals Birmingham NHS Foundation Trust

Band 3 Locality Admin - Rural

The closing date is 25 October 2025

Job summary

We are looking for a conscientious administrator to support our district nursing team based out of Balsall Common Surgery (Solihull).

The successful candidate will have excellent people skills, ideally some experience of working in an NHS setting with some knowledge of medical terminology. You will be the first point of call for patients accessing district nurse services and so you will need to be calm under pressure, adaptable, supportive and have a kind caring nature.

You will work closely with the senior District Nurse who will rely on you to organise their time, support the wider DN team and be autonomous, able to manage your own workload and have excellent organisational skills.

You will be required to handle sensitive information at times and therefore communication is key and resilient. You will also need to be vigilant and escalate safeguarding concerns as appropriate.

You will have IT skills and preferably knowledge of Patient Administrative Systems.

Confidentiality is imperative and a good understanding of Data protection and Caldicott principles is essential although training will be provided.

This post is for 20 hours per week and the address is:

Balsall Common Surgery

1 Ashley Drive

Balsall Common

Coventry

CV7 7RW

Main duties of the job

*To schedule patients into clinics using the criteria set out by the Trust and the clinical speciality, identifying capacity shortfalls

*Processing patient appointment attendance using a variety of hospital information systems

*To undertake where required typing which may include touch type from audio and/or copy type from written documentation which may include letters, emails, reports and any other correspondence as required

*Create documents / spreadsheets / reports as required using IT Systems

*Use Trust systems to input electronic data as required

*To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries

*Receiving and dealing with telephone enquiries as appropriate

*To maintain diaries as required

*Input and look up data on Trust IT systems in accordance with Trust policy

*Analyse and extract complex data sets from a number of different sources

*Arrange meetings and appointments as necessary

*To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work

*Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department

*Photocopying, Scanning and filing letters and documents as required

*Receive and open incoming post and take action as required

*Review and action electronic correspondence and disseminate appropriately

*Maintain confidentiality at all time in accordance with Caldicott Guidelines and Data Protection Act

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

21 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

304-9010806

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
*Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

*Experience of dealing with the Public/Customer service experience
*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of using IT systems

Desirable

*Experience of working in a busy environment
*Experience of working in Healthcare

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Good keyboard/ IT skills
*Good organisation skills and ability to multitask
*Good time management skills
*Ability to deal professionally with enquiries from staff, Patients and Visitors
*Ability to problem solve
*Understand confidentiality and apply the principles in every day working practice
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations and sensitive issues
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature open and flexible approach to work
*Demonstrates care and compassion
*Good inter-personal and communication skills.
*Good organisational skills
*Team Player
*Conscientious
*Demonstrates reliability, motivation and commitment
*Ability to travel to multiple sites

Desirable

*Ability to work under pressure and deal with stressful situations

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
*Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

*Experience of dealing with the Public/Customer service experience
*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of using IT systems

Desirable

*Experience of working in a busy environment
*Experience of working in Healthcare

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Good keyboard/ IT skills
*Good organisation skills and ability to multitask
*Good time management skills
*Ability to deal professionally with enquiries from staff, Patients and Visitors
*Ability to problem solve
*Understand confidentiality and apply the principles in every day working practice
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations and sensitive issues
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature open and flexible approach to work
*Demonstrates care and compassion
*Good inter-personal and communication skills.
*Good organisational skills
*Team Player
*Conscientious
*Demonstrates reliability, motivation and commitment
*Ability to travel to multiple sites

Desirable

*Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)