Job summary
The post holder will work as an integral part of the clinical ward / area team and to be
responsible for the co-ordination of all patient facilities services, ensuring a clean, safe and
comfortable environment. The main elements of the role are to ensure that there is a
seamless approach to the provision of non-clinical services; ensuring the appropriate
delivery of cleaning, catering and minor maintenance, together with other specified tasks, to
meet individual patients' needs, as determined by the area manager in accordance with NHS
National Standards 2004 and ensuring core cleaning services are upheld
Provide leadership and support to the domestic staff and ward caterers
Establishing and maintaining communication with patients, visitors and Trust
colleagues regarding routine and daily activities, overcoming any differences in
communication.
Develop own knowledge and skills, and provide information to others.
Assist in maintaining own health and safety, and that of others.
Assist in maintaining and developing services for patients
Ensure own actions promote quality and alert others to quality issues.
Ensure own actions support equality, diversity and rights
Assist in assessing and addressing people's health and well-being and related
needs
Protect health and well-being
The post-holder must act in such a way as to promote a positive image of UHB
Foundation Trust at all times
This job description is not conclusive and will be regularly reviewed with the post-holder
Main duties of the job
Maintain adequate levels of stores to ensure the smooth running of the ward/
department / unit.
Work alongside ward and catering staff ensuring a timely delivery of meals/ snacks
and beverages to patients.
Ensure the clinical environment is well presented, well maintained and complies with
Trust Cleaning Standards, to maximise the patient's sense of comfort, safety and
wellbeing.
Communicate effectively with patients, carers, relatives, nursing staff and all
members of the multidisciplinary team, also perform additional duties as and when
directed by the ward clinical team, to enable nursing staff to undertake direct patient
care.
Ensure that ward cleaning books are maintained and reviewed.
Ensure that patient and relative confidentiality is not compromised at any time.
Alert other team members to issues of quality and risk in the care of patients.
Work as part of the ward team to ensure the continual provision of the highest
possible standards of service.
To manage own time effectively.
Ensure own actions are consistent with clinical governance systems.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- Evidence of Level 2 on both Maths &
- English qualifications ( CSE Grade 1/
- GCSE Grades 4-9 or A* -C / Level 2
- Functional Skills / O Level grade A-C /
- Level 2 National Certificate / Level 2
- National Diploma / Level 2 ESOL )
- * Evidence of completion of Level 3
- Qualification or above in Health /
- Social Care or Hospitality & Catering
- ( BTEC/ CACHE Level 3 Award / Level 3
- Certificate or Diploma ) or 2 A levels
- or equivalent experience of working
- in the NHS in a patient/public facing
- role in health / care or hospitality &
- catering
- * Evidence of completion of training
- associated with employment in a role
- associated with health / care /
- hospitality or catering i.e. :
- Customers service/ Food Hygiene /
- Care Certificate/ Health & Safety i.e.
- COSHH
- * Evidence of completion of "in house"
- training associated with employment,
- via on-line training platforms,
- Moodle, in house training etc.
Experience
Essential
- Considerable experience of working in
- a health/ care role or hospitality/
- catering role which is customer facing
- in an NHS or health / care provider
- role as part of a multi-disciplinary
- team
- * Experience of undertaking audit of
- stock and replenishment of supplies
- * Can demonstrate understanding of
- the roles which make up the team of
- health and care staff within a hospital
- setting
- * Can demonstrate understanding of
- the following :
- o Health & Safety
- o Infection prevention control
- practice
- o Food hygiene practice
- /standards
- o Moving and handling
- o Customer service /care skills
- * Can demonstrate awareness and
- understanding of how they may be
- exposed to distressing situations
- associated with hospital patient care
- * Can demonstrate understanding of
- how this role contributes to patient
- health and wellbeing
- * Can demonstrate understanding of
- Equality , diversity and inclusion and
- how this relates to this role
- * Can demonstrate an understanding of
- Safeguarding and how this relates to
- the role
- * Can demonstrate how data protection
- and confidentiality relate to the role
- * Understands and supports ward /
- service routine and structures.
- * Participates in training associated
- with the role.
- * Supports / trains and educates new
- staff on the role / duties associated
- with the role
Additional Criteria
Essential
- Good customer service skills
- * Positive and flexible attitude to work ,
- solutions focused but recognises
- boundaries of the role
- * Patient focused and can demonstrate
- clear reasoning behind their
- application which is patient centred
- * Ability to use own initiative
- * Reliable , flexible , able to remain
- calm and clear headed when faced
- with a challenging or difficult situation
- * Understands when there is a
- requirement to escalate concern to a
- registered health care professional
- * The post holder may work a range of
- shift patterns across a 7 day week
- including public holidays ; shift
- patterns will be detailed by the dept/
- unit
Person Specification
Qualifications
Essential
- Evidence of Level 2 on both Maths &
- English qualifications ( CSE Grade 1/
- GCSE Grades 4-9 or A* -C / Level 2
- Functional Skills / O Level grade A-C /
- Level 2 National Certificate / Level 2
- National Diploma / Level 2 ESOL )
- * Evidence of completion of Level 3
- Qualification or above in Health /
- Social Care or Hospitality & Catering
- ( BTEC/ CACHE Level 3 Award / Level 3
- Certificate or Diploma ) or 2 A levels
- or equivalent experience of working
- in the NHS in a patient/public facing
- role in health / care or hospitality &
- catering
- * Evidence of completion of training
- associated with employment in a role
- associated with health / care /
- hospitality or catering i.e. :
- Customers service/ Food Hygiene /
- Care Certificate/ Health & Safety i.e.
- COSHH
- * Evidence of completion of "in house"
- training associated with employment,
- via on-line training platforms,
- Moodle, in house training etc.
Experience
Essential
- Considerable experience of working in
- a health/ care role or hospitality/
- catering role which is customer facing
- in an NHS or health / care provider
- role as part of a multi-disciplinary
- team
- * Experience of undertaking audit of
- stock and replenishment of supplies
- * Can demonstrate understanding of
- the roles which make up the team of
- health and care staff within a hospital
- setting
- * Can demonstrate understanding of
- the following :
- o Health & Safety
- o Infection prevention control
- practice
- o Food hygiene practice
- /standards
- o Moving and handling
- o Customer service /care skills
- * Can demonstrate awareness and
- understanding of how they may be
- exposed to distressing situations
- associated with hospital patient care
- * Can demonstrate understanding of
- how this role contributes to patient
- health and wellbeing
- * Can demonstrate understanding of
- Equality , diversity and inclusion and
- how this relates to this role
- * Can demonstrate an understanding of
- Safeguarding and how this relates to
- the role
- * Can demonstrate how data protection
- and confidentiality relate to the role
- * Understands and supports ward /
- service routine and structures.
- * Participates in training associated
- with the role.
- * Supports / trains and educates new
- staff on the role / duties associated
- with the role
Additional Criteria
Essential
- Good customer service skills
- * Positive and flexible attitude to work ,
- solutions focused but recognises
- boundaries of the role
- * Patient focused and can demonstrate
- clear reasoning behind their
- application which is patient centred
- * Ability to use own initiative
- * Reliable , flexible , able to remain
- calm and clear headed when faced
- with a challenging or difficult situation
- * Understands when there is a
- requirement to escalate concern to a
- registered health care professional
- * The post holder may work a range of
- shift patterns across a 7 day week
- including public holidays ; shift
- patterns will be detailed by the dept/
- unit
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
