University Hospitals Birmingham NHS Foundation Trust

Band 4 ED Team Leader - 12 Months Fixed Term

The closing date is 03 November 2025

Job summary

As part of our modernization plan to develop a first-class service at this forward-thinking Trust, an exciting opportunity has arisen for a pro-active, enthusiastic, self-motivated, individual to join our innovative and successful Emergency Department Reception Management team.

The role will be based predominantly at Good Hope, but the post holder is expected to work rotational shifts at Heartlands and Good Hope Hospitals when required. The post holder will have a minimum of 2 years HR experience, preferably within the NHS and be able to undertake a variety of HR related work; along with experience of supervising a team.

Main duties of the job

Excellent interpersonal and communication skills are a prerequisite for this role. Evidence of managing difficult situations is key to this role. A high level of competence in Microsoft packages is essential as is flexibility to meet service needs.

General duties will include co-ordinating reception rotas, HR management (recruitment, sickness, appraisals, payroll, staff training), audit and quality checks all in line with the Trust policy and procedures. The post holder will also be expected to undertake other duties depending on service needs.

The successful applicant will work closely with the Reception Manager. The ability to remain calm under pressure in this customer facing role and maintain confidentiality at all times is absolutely essential, as is the need to manage your own time and diary.

Full training and support will be provided, and ongoing personal development is encouraged

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

28 October 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

304-1095406

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Numerate and Literate
*Pass in English Language GCSE or equivalent
*NVQ level 3 Administration or equivalent commensurate experience

Experience

Essential

*Previous experience of managing a team
*Previous NHS employment
*Reception experience
*Ability to manage workload
* PAS system experience, customer care, relevant senior administrative experience, experience of leading teams, keyboard skills, clerical and organisational skills

Desirable

*Previous NHS employment
*Reception experience

Additional Criteria

Essential

*Excellent influencing and negotiating skills.
*Good communication skills both oral and written
*Excellent face to face verbal communication skills e.g. With anxious, distressed, verbally and physically abusive patients/visitors
*Demonstrate negotiating skills both with patient/visitors or colleagues
*of all levels
*Ability to remain impartial and maintain confidentiality
*Ability to work under pressure and cope with demanding workload
*Ability to work in a pressurised and busy environment
*Punctual and Reliable
*Ability to remain calm whilst maintaining a courteous, caring, professional attitude when dealing with people in an emergency situation
*Ability to act on behalf of patients/visitors in the care of the waiting room in the event of a medical or security incident escalating the issue to Senior Nurse Co-ordinator, Security and/or Police

Person Specification

Qualifications

Essential

*Numerate and Literate
*Pass in English Language GCSE or equivalent
*NVQ level 3 Administration or equivalent commensurate experience

Experience

Essential

*Previous experience of managing a team
*Previous NHS employment
*Reception experience
*Ability to manage workload
* PAS system experience, customer care, relevant senior administrative experience, experience of leading teams, keyboard skills, clerical and organisational skills

Desirable

*Previous NHS employment
*Reception experience

Additional Criteria

Essential

*Excellent influencing and negotiating skills.
*Good communication skills both oral and written
*Excellent face to face verbal communication skills e.g. With anxious, distressed, verbally and physically abusive patients/visitors
*Demonstrate negotiating skills both with patient/visitors or colleagues
*of all levels
*Ability to remain impartial and maintain confidentiality
*Ability to work under pressure and cope with demanding workload
*Ability to work in a pressurised and busy environment
*Punctual and Reliable
*Ability to remain calm whilst maintaining a courteous, caring, professional attitude when dealing with people in an emergency situation
*Ability to act on behalf of patients/visitors in the care of the waiting room in the event of a medical or security incident escalating the issue to Senior Nurse Co-ordinator, Security and/or Police

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)