University Hospitals Birmingham NHS Foundation Trust

Band 3 Family Support Worker

The closing date is 04 November 2025

Job summary

An exciting opportunity has arisen for a suitably experienced candidate to join our busy multi-disciplinary team; working alongside paediatric and adult professionals to deliver care and support to children, young people and their families living with HIV. Close relationships will be required with the adult service and health advisors ensuring support from pregnancy through to young adulthood.

We offer support to children, young people and their families across the West Midlands Region and work closely within a National Network.

The successful candidate will have relevant experience in supporting children, young people and their families living with long term health conditions and in particular HIV.

Care of the patient living with HIV encompasses all aspects of daily life - physical, emotional and psychosocial. This role requires a candidate who is confident, enthusiastic and sensitive to the needs of families. It involves supporting the understanding of HIV and education as age and developmentally appropriate.

This is a part time post for 22.5 hours per week.

Main duties of the job

This role is part of a wider support team caring for our caseload of children and young people. You will work alongside our lead Clinical Nurse Specialist, our outpatient nurse, other support workers, health advisors, psychologists and Consultants to ensure best practice and safe care.

Our successful candidate will be able to identify individual needs and develop a programme of targeted support or access to services designed to help children, young people and their families. This will include support with practical skills, direct work with children, liaison with professionals and working alongside health visitors, children's social care services, education and other agencies both statutory and voluntary. Support will be needed alongside appropriate referral to supportive agencies and charities.

This role requires knowledge of current asylum and immigration Policy, benefits available to families and understanding of local housing processes.

Excellent communication skills are essential as is being committed to delivering high quality care to children in outpatient clinic settings and in their own communities.

Good team working and interpersonal skills are required as is an ability to manage your own time and lone work for periods of time.

Accurate electronic record keeping and management of clinical records and clinical letters will be a part of the daily routine in this role; therefore a good level of IT awareness and skill is required.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

28 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

304-9012667

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*NVQ3 Child Care, NNEB or equivalent experience.
*Counselling skills or equivalent experience.

Experience

Essential

*Experience of working with children/ young people with long term health conditions.
*Good understanding of family centered care.
*Demonstrate a basic knowledge of working with children & young people with additional physical, learning, emotional and social needs.
*Ability to prioritise child/families needs both clinically and socially.
*Ability to work alone.
*Knowledge of safe-guarding children and vulnerable adults.
*Knowledge of record keeping.
*Basic knowledge of computer and IT skills.

Desirable

*Significant experience as a Family Support Worker in health, social care, short breaks or education setting.
*Evidence of teaching or supervising others.
*Evidence of providing emotional support/ counselling.
*Ability to act in accordance to emergency plans and procedures.

Additional Criteria

Essential

*Ability to plan own workload.
*Plan and organize straightforward tasks, programmes of care or activity with child.
*Contact and communicate effectively to members of the multidisciplinary team and coordinate visits accordingly with knowledge of the family.
*Able to communicate and provide instructions clearly and tactfully.
*Able to report back in a factual and concise manner to multidisciplinary team.
*An understanding of personal/professional boundaries.
*Occupational Health Clearance.
*DBS
*Ability to travel to a variety of community settings by specified times.
*Motivated, enthusiastic, team player flexible to the needs of the provision of care required by the family.
*Demonstrate interpersonal skills in order to facilitate relationship with children and young people and their family.
*Ability to remain calm and composed.
*Good team worker.
*Prepared to work flexibly to meet service needs.

Desirable

*Ability to organize and coordinate multidisciplinary meetings for child/family.
*Previous working with families on a supportive basis, social care agencies/health setting.

Person Specification

Qualifications

Essential

*NVQ3 Child Care, NNEB or equivalent experience.
*Counselling skills or equivalent experience.

Experience

Essential

*Experience of working with children/ young people with long term health conditions.
*Good understanding of family centered care.
*Demonstrate a basic knowledge of working with children & young people with additional physical, learning, emotional and social needs.
*Ability to prioritise child/families needs both clinically and socially.
*Ability to work alone.
*Knowledge of safe-guarding children and vulnerable adults.
*Knowledge of record keeping.
*Basic knowledge of computer and IT skills.

Desirable

*Significant experience as a Family Support Worker in health, social care, short breaks or education setting.
*Evidence of teaching or supervising others.
*Evidence of providing emotional support/ counselling.
*Ability to act in accordance to emergency plans and procedures.

Additional Criteria

Essential

*Ability to plan own workload.
*Plan and organize straightforward tasks, programmes of care or activity with child.
*Contact and communicate effectively to members of the multidisciplinary team and coordinate visits accordingly with knowledge of the family.
*Able to communicate and provide instructions clearly and tactfully.
*Able to report back in a factual and concise manner to multidisciplinary team.
*An understanding of personal/professional boundaries.
*Occupational Health Clearance.
*DBS
*Ability to travel to a variety of community settings by specified times.
*Motivated, enthusiastic, team player flexible to the needs of the provision of care required by the family.
*Demonstrate interpersonal skills in order to facilitate relationship with children and young people and their family.
*Ability to remain calm and composed.
*Good team worker.
*Prepared to work flexibly to meet service needs.

Desirable

*Ability to organize and coordinate multidisciplinary meetings for child/family.
*Previous working with families on a supportive basis, social care agencies/health setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)