University Hospitals Birmingham NHS Foundation Trust

Band 2 Clerical Receptionist - Radiology

The closing date is 17 October 2025

Job summary

To provide an efficient receptionist service to all visitors attending the Good Hope Hospital Department and maintain a sensitive friendly approach. Working on the reception desk meeting and greeting staff and visitors; dealing with general enquiries, answering the telephone, and carrying out administrative duties.

This is a full-time post, 37.5 hours per week.

The department delivers a 7-day service across 12 hours, and it is therefore necessary for staff to work flexibly including weekend work on a rotation basis.

The hours required are as follows:

Monday 8:00-17:00

Tuesday 8:00-17:00

Wednesday 14:00-20:00

Friday 08:00-17:00

Saturday 09:00-15:00, the following week will be 15:00-21:00 (This rotation pattern continues on an ongoing basis).

Main duties of the job

* To welcome staff and visitors in a friendly and professional manner, dealing with enquiries appropriately.

*Receiving and sending emails, sending faxes, dealing with photocopying and distribution of copies as instructed by Line Manager

*Receiving and distributing of daily post/ deliveries and action as required

*Undertake filing.

*Answering the telephone in a courteous manner recording all messages accurately and referring on appropriately

*Maintain confidentiality of records on the telephone in conversation and in writing

*Ensure the reception area is kept tidy.

*Organise ordering of stationery and storage

*Report any problems to line manager as appropriate.

Policy and Service Responsibilities

*Work collaboratively as part of an integrated team

*Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role.

*Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of services.

Please see attached full job description and person specification.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

10 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £24,465 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-9010621-1

Job locations

Good Hope Hospital

Rectory Rd

Sutton Coldfield

West Midlands

B75 7RR

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education (e.g., GCE in A-C or GSCE Level 9-4). A pass in English and Maths is essential
*Business Administration NVQ level 3 or equivalent experience in an administrative

Experience

Essential

*Experience of dealing with the public / customer service experience
*Experience working with a range of Microsoft Office packages (e.g., Word, Excel, and Outlook)
*Experience of using IT systems

Desirable

*Experience of working in a busy environment
*Experience of working in healthcare

Additional Criteria

Essential

*Good communication / customer care skills both written and verbally demonstrating sympathy and compassion
*Good keyboard / IT skills
*Good organisation skills and ability to multitask
*Good time management skills
*Ability to deal professionally with enquiries from staff, patients, and visitors
*Ability to problem solve
*Understand confidentiality and apply the principles in in everyday working practices
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature, open, and flexible approach to work
*Demonstrates care and compassion
*Good inter-personal and communication skills
*Good organisation skills
*Team Player
*Conscientious
*Demonstrates reliability, motivation, and commitment
* Ability to work under pressure and deal with stressful situations

Desirable

*Ability to travel to multiple sites

Person Specification

Qualifications

Essential

*Good General Education (e.g., GCE in A-C or GSCE Level 9-4). A pass in English and Maths is essential
*Business Administration NVQ level 3 or equivalent experience in an administrative

Experience

Essential

*Experience of dealing with the public / customer service experience
*Experience working with a range of Microsoft Office packages (e.g., Word, Excel, and Outlook)
*Experience of using IT systems

Desirable

*Experience of working in a busy environment
*Experience of working in healthcare

Additional Criteria

Essential

*Good communication / customer care skills both written and verbally demonstrating sympathy and compassion
*Good keyboard / IT skills
*Good organisation skills and ability to multitask
*Good time management skills
*Ability to deal professionally with enquiries from staff, patients, and visitors
*Ability to problem solve
*Understand confidentiality and apply the principles in in everyday working practices
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature, open, and flexible approach to work
*Demonstrates care and compassion
*Good inter-personal and communication skills
*Good organisation skills
*Team Player
*Conscientious
*Demonstrates reliability, motivation, and commitment
* Ability to work under pressure and deal with stressful situations

Desirable

*Ability to travel to multiple sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Good Hope Hospital

Rectory Rd

Sutton Coldfield

West Midlands

B75 7RR

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Good Hope Hospital

Rectory Rd

Sutton Coldfield

West Midlands

B75 7RR

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)