Band 2 Administrator/ Co-Ordinator
The closing date is 22 October 2025
Job summary
An opportunity has arisen to join the busy team at the Appointment Centre as an Administrator/ Co-Ordinator.
We currently have multiple full time posts available at the Appointment Centre, Yardley Green Road.
The duty of this post is to work as part of a team providing comprehensive administrative support for corporate services.
The post holder will work in conjunction with colleagues, service users and internal/ external stakeholders. The post holder will work under indirect supervision and will directly contribute to and co-ordinate the efficient running of the service.
We are looking for an enthusiastic, committed, motivated person with excellent communication skills.
The core hours are anywhere between 8.30am- 6.30pm.
Although the post is based at the Appointments Centre, flexibility will be required as the post holder may be asked to work at any of the trust sites if the need arises.
Please contact the Appointments Centre, if you require any further information on 07972204117
Main duties of the job
Liaise with staff and service users and external agencies to provide a point of contact for service users.
Deal effectively with complaints either face to face or on the telephone and escalate concerns where necessary.
Create documents / spreadsheets / reports as required using IT Systems
To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work
Photocopying, Scanning and filing letters and documents as required
Ability to recognise situations that should be referred onto the Supervisor/Line Manager and take prompt and appropriate action
Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales
Ensure all letters and all information sent out are clear, accurate and informative
Participate in the induction and training of all new members of staff
Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
20 October 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 to £24,465 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
304-9009763
Job locations
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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