University Hospitals Birmingham NHS Foundation Trust

Band 3 Waiting List Coordinator

The closing date is 05 October 2025

Job summary

An exciting opportunity has arisen to work in the fast paced and busy Waiting List Booking Teams based at Solihull Hospital.

The posts are full time, 37.5 hours per week, Monday to Friday. 9-5

What We're Looking For:

Confidence in working with IT systems and data entry

Strong organisational skills with the ability to manage multiple tasks

The ability to work both independently and as part of a team

A proactive mindset, keen to contribute to an exciting and evolving initiative

A patient-focused approach with excellent communication skills. You will need to be able to clearly articular information to patients as well as external providers/hospital, therefore must be confident when speaking directly and digitally to key stakeholders.

Main duties of the job

As part of a large team of Waiting List Co-ordinators, the post holder will individually manage elective waiting lists for our specialities, Booking surgery dates, ensuring pre -ops are booked and theatre lists are fully utilised.

Working with Microsoft systems including Excel, Outlook and teams. as well as NHS systems to ensure Surgery lists are fully booked following 6-4-2 policy.

The post holder will also answer telephone queries from patients, work closely with Speciality Managers and clinical staff including theatres.

This role is pivotal in facilitating patient choice, working closely with the internal DrDoctor team, the Operational Performance Team to ensure a smooth and efficient process.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

01 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-9012314

Job locations

Solihull Hospital

Lode Ln

Solihull

West Midlands

B91 2JL

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

* Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
* Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

* Experience of dealing with the Public/Customer service experience
* Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
* Experience of using IT systems

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
* Good keyboard/ IT skills
* Good organisation skills and ability to multitask
* Good time management skills
*Ability to deal professionally with enquiries from staff, Patients and Visitors
* Ability to problem solve
* Understand confidentiality and apply the principles in every day working practice
* Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations

Person Specification

Qualifications

Essential

* Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
* Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

* Experience of dealing with the Public/Customer service experience
* Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
* Experience of using IT systems

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
* Good keyboard/ IT skills
* Good organisation skills and ability to multitask
* Good time management skills
*Ability to deal professionally with enquiries from staff, Patients and Visitors
* Ability to problem solve
* Understand confidentiality and apply the principles in every day working practice
* Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Solihull Hospital

Lode Ln

Solihull

West Midlands

B91 2JL

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Solihull Hospital

Lode Ln

Solihull

West Midlands

B91 2JL

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)