University Hospitals Birmingham NHS Foundation Trust

Band 2 Clerical Assistant

The closing date is 09 October 2025

Job summary

An exciting opportunity to join the Haematology Research Team, based at University Hospitals Birmingham. The post holder will be a key member of the team in the provision of clinical trials and research projects available to our patients.

The post holder will provide a range of administrative support. The successful candidate will have effective administrative and computer skills, with excellent communication and interpersonal skills. Additionally, you should be able to work on your own initiative in prioritising workload and meeting deadlines, whilst also being able to work in a team. Responsible for managing the day to day admin tasks within the team, such as meeting planning, room bookings, answering emails, telephone calls, filing, scanning etc.

Previous office experience required, excellent IT skills including Microsoft Word, Excel, Outlook etc.

Maths & English at GCSE level, Grade C or above.

Ability to work to deadlines and under pressure.

Use own initiative.

Accurate and attentive to detail.

Excellent numerical and written skills.

Main duties of the job

Main duties include:

*Meeting planning

*Diary organisation

*Room bookings

*Inbox sorting

*Working collaboratively with the wider team.

*Answering telephone calls/enquiries

*Filing/scanning

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

02 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £24,465 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1095745

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Maths & English at GSCE grade C or higher

Experience

Essential

*Previous receptionist / clerical experience, preferably in the NHS
*IT literate (Computer and keyboard skills)
*Knowledge of office procedures
*Awareness of patient confidentiality

Additional Criteria

Essential

*Ability to communicate clearly, both verbally and in writing
*Good numeracy and literacy skills
*Excellent telephone manner
*Ability to deal with distressed patients /relatives in sensitive and difficult situations
*Ability to work under pressure to deadlines
*Ability to negotiate
*Well organised and able to prioritise tasks
*Ability to work alone or as a team member
*Ability to prioritise own workload
*Discretion/professional approach
*Ability to work on own initiative/unsupervised
*Good keyboard skills -- demonstrable accuracy and speed
*Good interpersonal skills
*Ability to work autonomously and as part of a team
*Ability to remain flexible to cover changes to team and workload.

Person Specification

Qualifications

Essential

*Maths & English at GSCE grade C or higher

Experience

Essential

*Previous receptionist / clerical experience, preferably in the NHS
*IT literate (Computer and keyboard skills)
*Knowledge of office procedures
*Awareness of patient confidentiality

Additional Criteria

Essential

*Ability to communicate clearly, both verbally and in writing
*Good numeracy and literacy skills
*Excellent telephone manner
*Ability to deal with distressed patients /relatives in sensitive and difficult situations
*Ability to work under pressure to deadlines
*Ability to negotiate
*Well organised and able to prioritise tasks
*Ability to work alone or as a team member
*Ability to prioritise own workload
*Discretion/professional approach
*Ability to work on own initiative/unsupervised
*Good keyboard skills -- demonstrable accuracy and speed
*Good interpersonal skills
*Ability to work autonomously and as part of a team
*Ability to remain flexible to cover changes to team and workload.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)