Job summary
We are looking for an enthusiastic NJR administrator who will co-ordinate data collection across the Trust and will work as a dedicated administrator for the National Joint Registry (NJR). The individual will be responsible for the collection and management of all data related to the NJR and upload to the NJR (national Joint Registry). The National Joint Registry records, monitors, analyses and reports on performance outcomes in joint replacement surgery in a continuous drive to improve service quality and enable research analysis, to ultimately improve patient outcomes.
In addition, the post holder will be expected to support the Elective Orthopaedic Service providing a high standard of clerical and administrative duties and tasks, including scanning, filing, and answering telephone queries related to that role. They will also assist and support the Complex Arthroplasty Administrator in maintaining spreadsheets and electronic databases of highly confidential patient data. The post will support the development of an initiative which aims to improve the quality of elective services and the sharing of good practice.
This is a unique administration role that requires flexibility, diligence, own initiative, and excellent communication skills.
This role will be delivered across Birmingham Heartlands Hospital, Good Hope Hospital and Solihull Hospital.
Main duties of the job
*To collect mandatory NJR data forms, chase missing forms, and obtain missing information before entering forms to the nationwide NJR system to ensure 100% data collection for the trust.
* Maintain patient records and support the preparation of patient facing documentation.
* Have working knowledge of all NJR and MDT administrative procedures and systems to allow task-related problem solving, with the ability to perform a range of routine work procedures for the NJR a ensuring that all paper records are electronically scanned, and the physical paper is filed/archived in an organised and accessible way.
* Perform accurate data entry to the NJR system and assist in preparation of regular mailings to patients in line with the target deadlines.
* Be responsible for MDT administration as required, preparing documentation and chasing progress of reviews to speed up patient outcomes, processing documents as required
* Organise and/or support meetings through effective communication Team members from other relevant specialties within the Trust
*The post holder will assist clinicians and hospital staff in the interpretation of information and in identifying areas requiring further audit, change or research. The post holder will be required to organise regular audit reports and events for the Trust and to support educational events.
*Support year end NJR audits as required
*Perform regular data cleaning for the service to improve data quality
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *Minimum of 3 qualifications to include GCSE grade A-C/4-9 or equivalent in Maths and English
- *RSA III Typing or equivalent
- *Audio Typing qualification or equivalent experience
Desirable
- *Clinical Portal Management (CDM)
- *AMSPAR/Medical Terminology qualification or equiv.
- *Oceano Training
- *PICs Training (if in use at date of appointment)
- *Experience of NHFD, NJR system interfaces
Experience
Essential
- *Ability to liaise and communicate with staff at all levels.
- *Excellent interpersonal & communication skills inc. demonstrating empathy & sensitivity to patients and relatives.
- *Ability to promote good working liaisons (staff, patients, relatives)
- *Extracting information / Listening Skills
- *Ability to manage complex enquiries - distressed & anxious patients.
- *Ability to deal with challenging behaviour.
- *Ability to provide excellent customer care.
- *Knowledge of IT databases and computer systems
- *Comprehensive PC skills - databases, word-processing, email, Excel
- *Proven strong administration skills.
- *Accurate data entry
- *Excellent telephone manner
- *Previous clerical experience
Desirable
- *Excellent planning & organisational skills
- *Ability to prioritise workload to respond to changing demand.
- *Ability to co-ordinate complex diary management
- *Motivation and negotiation skills
- *Understanding of hospital IT systems
- *Knowledge of PAS or equivalent information system
- *Analytical skills & ability to problem solve.
- *Knowledge of Trust procedures
- *Able to work independently, with minimum supervision.
- *Working in an NHS/clinical environment e.g. hospital, GP surgery, CCG
Additional Criteria
Essential
- *Enthusiastic highly motivated & committed to delivering a service.
- *Understand teamwork and work within a team.
- *Able to plan and organise workload.
- *Able to prioritise own workload and meet deadlines.
- *Ability to work un-supervised.
- *Can remain calm and professional in a busy environment.
- *Empathetic, but able to understand professional/occupational boundaries.
- *Smart appearance, adhering to the Uniform Policy
- *Welcoming friendly and approachable manner
- *An adaptable approach to work
- *Flexible approach to working hours.
- *Adheres to relevant Trust policies & procedures.
- *Adheres to confidentiality & data protection requirements.
- *Ability to be flexible.
Desirable
- *Excellent planning & organisational skills
- *Ability to prioritise workload to respond to changing demand.
- *Ability to co-ordinate complex diary management
- *Motivation and negotiation skills
- *Understanding of hospital IT systems
- *Knowledge of PAS or equivalent information system
- *Analytical skills & ability to problem solve.
- *Knowledge of Trust procedures
- *Able to work independently, with minimum supervision.
- *Working in an NHS/clinical environment e.g. hospital, GP surgery, CCG
- *Commitment to continual development to inc. relevant new systems, policies, and procedures
Person Specification
Qualifications
Essential
- *Minimum of 3 qualifications to include GCSE grade A-C/4-9 or equivalent in Maths and English
- *RSA III Typing or equivalent
- *Audio Typing qualification or equivalent experience
Desirable
- *Clinical Portal Management (CDM)
- *AMSPAR/Medical Terminology qualification or equiv.
- *Oceano Training
- *PICs Training (if in use at date of appointment)
- *Experience of NHFD, NJR system interfaces
Experience
Essential
- *Ability to liaise and communicate with staff at all levels.
- *Excellent interpersonal & communication skills inc. demonstrating empathy & sensitivity to patients and relatives.
- *Ability to promote good working liaisons (staff, patients, relatives)
- *Extracting information / Listening Skills
- *Ability to manage complex enquiries - distressed & anxious patients.
- *Ability to deal with challenging behaviour.
- *Ability to provide excellent customer care.
- *Knowledge of IT databases and computer systems
- *Comprehensive PC skills - databases, word-processing, email, Excel
- *Proven strong administration skills.
- *Accurate data entry
- *Excellent telephone manner
- *Previous clerical experience
Desirable
- *Excellent planning & organisational skills
- *Ability to prioritise workload to respond to changing demand.
- *Ability to co-ordinate complex diary management
- *Motivation and negotiation skills
- *Understanding of hospital IT systems
- *Knowledge of PAS or equivalent information system
- *Analytical skills & ability to problem solve.
- *Knowledge of Trust procedures
- *Able to work independently, with minimum supervision.
- *Working in an NHS/clinical environment e.g. hospital, GP surgery, CCG
Additional Criteria
Essential
- *Enthusiastic highly motivated & committed to delivering a service.
- *Understand teamwork and work within a team.
- *Able to plan and organise workload.
- *Able to prioritise own workload and meet deadlines.
- *Ability to work un-supervised.
- *Can remain calm and professional in a busy environment.
- *Empathetic, but able to understand professional/occupational boundaries.
- *Smart appearance, adhering to the Uniform Policy
- *Welcoming friendly and approachable manner
- *An adaptable approach to work
- *Flexible approach to working hours.
- *Adheres to relevant Trust policies & procedures.
- *Adheres to confidentiality & data protection requirements.
- *Ability to be flexible.
Desirable
- *Excellent planning & organisational skills
- *Ability to prioritise workload to respond to changing demand.
- *Ability to co-ordinate complex diary management
- *Motivation and negotiation skills
- *Understanding of hospital IT systems
- *Knowledge of PAS or equivalent information system
- *Analytical skills & ability to problem solve.
- *Knowledge of Trust procedures
- *Able to work independently, with minimum supervision.
- *Working in an NHS/clinical environment e.g. hospital, GP surgery, CCG
- *Commitment to continual development to inc. relevant new systems, policies, and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
