Band 3 Haematology Laboratory Admin Support

Job summary

UHB is one of the largest acute hospital Trusts in England, serving the populations of Birmingham and Solihull. The Trust is composed of four main hospital sites; QE, BHH, GHH and SH. The post-holder will have a base site of BHH, but support GHH and SH, as well as work closely with the Admin Assistant at QEH.

As the BHH Haematology Departments Administrator you will provide clerical support to the Haematology Operational Management team. Excellent computer skills will be essential and you will be expected to be proficient in the use of Teams, Outlook, Word and Excel. A confident and outgoing personality is desirable as you will be involved in contacting staff of all levels from inside and outside of the trust. As you will be interacting with many different health care professionals, interpersonal skills are also important.

Hospital laboratories have become a highly regulated field to ensure patient safety, so you will be involved in ensuring the quality and completeness of training records, production of reports, taking notes and minutes from departmental meetings and assisting with general admin duties. You will also be encouraged to identify areas for quality improvement and ways to achieve this.

Main duties of the job

To undertake where required typing which may include touch type from audio and/or copy type from written documentation which may include letters, emails, reports and any other correspondence as required

Create documents / spreadsheets / reports as required using IT Systems

To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries

Receiving and dealing with telephone enquiries as appropriate

To maintain diaries as required

Input and look up data on Trust IT systems in accordance with Trust policy

Analyse and extract complex data sets from a number of different sources

Arrange meetings and appointments as necessary

To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work

Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department

- Photocopying, Scanning and filing letters and documents as required

Liaise with staff and service users and external agencies to provide a point of contact for service users

Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation.

- Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

- Maintain confidentiality at all times adhering to Caldicott Guidelines and Data Protection Act

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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