University Hospitals Birmingham NHS Foundation Trust

Band 2 Critical Care Clinical Support Worker

The closing date is 14 September 2025

Job summary

We are looking for compassionate, motivated, and dedicated individuals to join our Critical Care team as Clinical Support Workers at Heartlands Hospital and Good Hope Hospital. You will play a vital role in supporting nurses and the wider multidisciplinary team to deliver safe, high-quality care to critically ill patients and their families. You will need to be able to work our normal shift patterns, starting at 0730hrs or 1930hrs which will include weekends and some public holidays. The minimal working hours per week will be 23hrs. Previous experience in a healthcare role is essential for this position. Testing for Math and English if required will be arranged prior to interview.

We are looking for individuals who are:

*Caring, empathetic, and committed to delivering person-centred care.

*Experienced in working within a healthcare setting, with an understanding of patient care and safety.

*Able to remain calm under pressure and adaptable in fast-paced situations.

*Excellent communicators and team players.

This is a challenging yet rewarding position, offering the opportunity to gain unique skills and experience within a highly specialised environment.

Main duties of the job

Main duties of the job:

*Participate in the delivery of personal patient centred care, always maintaining a compassionate and professional attitude with patients, their families and carers

*Support the clinical team in preparing and maintaining equipment in line with infection prevention and control standards.

*Offer reassurance and emotional support to patients and their families during what can often be a difficult time.

*communicates with people, their families and carers, colleagues and other staff using effective and non-discriminatory communication taking account of differences, capability and needs of individuals

What We Offer

*Comprehensive induction and ongoing training.

*A supportive and inclusive working environment following the Trust values of being Kind, Connected and Bold.

*Access to staff wellbeing programmes and benefits.

*The chance to make a real difference in the lives of patients and families.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

10 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £24,465 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-9009314

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Successful completion of Trust based numeracy & literacy test or provide evidence to confirm achievement of Maths / English qualifications at Level 2 or above
*Vocational qualification at level 2 or equivalent relevant experience.
*Level 2 examples: GCSE Grades 9-4 (A-C) Level 2 Diploma in health care support / NVQ, Functional Skills Level 2
*Internationally educated applicants will have to evidence UK ENIC (the UK National Information Centre) Statements of compatibility

Desirable

*Care Certificate or can demonstrate prior skills, knowledge and experience that meet the 15 minimum standards described by Health Education England (HEE) Skills for Health

Experience

Essential

*Experience of working / participating as part of a team as an employee / volunteer.
*Ability to demonstrate/ articulate an understanding of the role and tasks involved and can describe the physical and emotional aspects of the role and some duties
*Can link the Trust values (Kind, Bold, Connected) to the role and provide examples from personal experience which demonstrate understanding in relation to the role
*Can explain why training / education and approaches to care need to be consistent in relation to safety and patient experience

Desirable

*Has experience of working in a person centred/ facing role in a paid or voluntary capacity.
*Understanding of the principles of safeguarding in relation to this role

Additional Criteria

Essential

*Flexible approach to shift patterns and place of work this may include working in different practice settings in different locations dependent upon service need

Person Specification

Qualifications

Essential

*Successful completion of Trust based numeracy & literacy test or provide evidence to confirm achievement of Maths / English qualifications at Level 2 or above
*Vocational qualification at level 2 or equivalent relevant experience.
*Level 2 examples: GCSE Grades 9-4 (A-C) Level 2 Diploma in health care support / NVQ, Functional Skills Level 2
*Internationally educated applicants will have to evidence UK ENIC (the UK National Information Centre) Statements of compatibility

Desirable

*Care Certificate or can demonstrate prior skills, knowledge and experience that meet the 15 minimum standards described by Health Education England (HEE) Skills for Health

Experience

Essential

*Experience of working / participating as part of a team as an employee / volunteer.
*Ability to demonstrate/ articulate an understanding of the role and tasks involved and can describe the physical and emotional aspects of the role and some duties
*Can link the Trust values (Kind, Bold, Connected) to the role and provide examples from personal experience which demonstrate understanding in relation to the role
*Can explain why training / education and approaches to care need to be consistent in relation to safety and patient experience

Desirable

*Has experience of working in a person centred/ facing role in a paid or voluntary capacity.
*Understanding of the principles of safeguarding in relation to this role

Additional Criteria

Essential

*Flexible approach to shift patterns and place of work this may include working in different practice settings in different locations dependent upon service need

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)