University Hospitals Birmingham NHS Foundation Trust

Band2/3 Clinical Support Worker / Healthcare assistant

The closing date is 21 September 2025

Job summary

Are you a compassionate, caring and considerate person, motivated by helping others and looking for a sense of achievement in your job? If so, then our Teams at Queen Elizabeth Hospital are looking for Healthcare support workers to join them in the following services Acute and General Medicine and Surgery. You will need to be able to work our normal shift patterns starting at 0730hrs or 2000hrs, which will include weekends and some public holidays. The minimal working hours per week will be 22.5hrs.

If new to healthcare, you will be required to complete your care certificate and HCSW competencies within the first 6 months of employment. Experienced HCSW will need to demonstrate completion of HCSW competencies before moving to Band 3 position.

If You are passionate about improving care, quality and the overall experience whilst making a difference to the people who access our services, then please apply.

In return you can expect to join likeminded people who deliver unequivocal excellence in all aspects of their role. You will mirror our Trust values of being Kind, Connected and Bold.

Testing for Math and English if required will be planned prior to interview dates.

Main duties of the job

*Participate in the delivery of personal patient centred care, always maintaining a compassionate and professional attitude with patients, their families and carers.

*Records patient observations and changes to a patient's clinical condition and

carries out limited clinical care duties.

*Provides and participates in the provision of physical and personal care to

patients.

*Communicates with people, their families and carers, colleagues and other staff using effective and non-discriminatory communication taking account of differences, capability and needs of individuals.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

08 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £24,465 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1093828

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

Please note for a specific detailed job description for this vacancy please see attached job description.

Job description

Job responsibilities

Please note for a specific detailed job description for this vacancy please see attached job description.

Person Specification

Qualifications

Essential

Health Care Assistant
* Successful completion of Trust based numeracy & literacy test or provide evidence to confirm achievement of Maths/English qualifications at Level 2 or above.
* Completion of a competency-based workbook or equivalent relevant experience to vocational qualification at Level 3 i.e. For level 3 this could include AS/ A levels, Access to higher
Education Diploma in health care support, Apprenticeships, NVQ Level 3, BTEC national Diploma award or nationals.
* Care Certificate or can demonstrate prior skills, knowledge and experience that meet the 15 minimum standards described by Health Education England (HEE) Skills for Health.
* Internationally educated applicants will have to evidence UK ENIC (the UK National Information Centre) Statements of compatibility

Experience

Essential

* Previous experience working in a patient facing clinical support worker role providing direct patient care in health or social care as part of a team.
* Understanding of the principles of safeguarding in relation to this role
* Ability to demonstrate/ articulate an understanding of the role and tasks involved and can describe the physical and emotional aspects of the role and some duties which are
different to that of a Band 2 Clinical Support worker.
* Can link the Trust values (Kind, Connected & Bold) to the role and provide examples from personal experience which demonstrate understanding in relation to the role
* Can explain why training / education and approaches to care need to be consistent in relation to safety and patient experience.
* Can demonstrate ability / experience in supporting patients holistically

Person Specification

Qualifications

Essential

Health Care Assistant
* Successful completion of Trust based numeracy & literacy test or provide evidence to confirm achievement of Maths/English qualifications at Level 2 or above.
* Completion of a competency-based workbook or equivalent relevant experience to vocational qualification at Level 3 i.e. For level 3 this could include AS/ A levels, Access to higher
Education Diploma in health care support, Apprenticeships, NVQ Level 3, BTEC national Diploma award or nationals.
* Care Certificate or can demonstrate prior skills, knowledge and experience that meet the 15 minimum standards described by Health Education England (HEE) Skills for Health.
* Internationally educated applicants will have to evidence UK ENIC (the UK National Information Centre) Statements of compatibility

Experience

Essential

* Previous experience working in a patient facing clinical support worker role providing direct patient care in health or social care as part of a team.
* Understanding of the principles of safeguarding in relation to this role
* Ability to demonstrate/ articulate an understanding of the role and tasks involved and can describe the physical and emotional aspects of the role and some duties which are
different to that of a Band 2 Clinical Support worker.
* Can link the Trust values (Kind, Connected & Bold) to the role and provide examples from personal experience which demonstrate understanding in relation to the role
* Can explain why training / education and approaches to care need to be consistent in relation to safety and patient experience.
* Can demonstrate ability / experience in supporting patients holistically

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)