Band 2 Clerical Receptionist - Radiology
The closing date is 10 September 2025
Job summary
To provide an efficient receptionist service to all visitors attending the Good Hope Hospital Department and maintain a sensitive friendly approach.
Working on the reception desk meeting and greeting staff and visitors; dealing with general enquiries, answering the telephone, and carrying out administrative duties.
This is a full-time post, 37.5 hours per week.
The department delivers a 7-day service across 12 hours and it is therefore necessary for staff to work flexibly including weekend work on a rotation basis.
Main duties of the job
*To welcome staff and visitors in a friendly and professional manner, dealing with enquiries appropriately.
*Receiving and sending emails, sending faxes, dealing with photo copying and distribution of copies as instructed by Line Manager
*Receiving and distributing of daily post/ delieveries and action as required
*Undertake filing.
*Answering the telephone in a courteous manner recording all messages accurately and referring on appropriately
*Maintain confidentiality of records on the telephone in conversation and in writing
*Ensure the reception area is kept tidy.
*Organise ordering of stationery and storage
*Report any problems to line manager as appropriate.
Policy and Service Responsibilities
*Work collaboratively as part of an integrated team
*Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role.
*Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of services.
Responsibility for Information
*Be responsible for confidentiality in line with Trust policy and procedures
*Accurately input data/confidential data using a variety of Trust IT systems in a timely way. Strictly adhere to Caldicott and the Data Protection Act
*Prepare and scan information onto the Trust IT systems as required
*Ensure all information held is kept up to date and available
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
05 September 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 to £24,465 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
304-9010621
Job locations
Good Hope Hospital
Rectory Rd
Sutton Coldfield
West Midlands
B75 7RR
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Good Hope Hospital
Rectory Rd
Sutton Coldfield
West Midlands
B75 7RR
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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