Band 2 Receptionist

Job summary

Recognised as one of the largest NHS Trust's, University Hospitals Birmingham is at the forefront of care within our communities across Birmingham and Solihull. Our hospitals are location at QE, Solihull, Heartlands and Good Hope.

Working on the front door of a Minor Injuries Unit is not for everyone. It is pressured, demanding and comes with challenging behaviours as people are often scared or injured. As the first point of contact you will be accountable for booking patients into the unit using the PAS system, ensuring all patient details are correct and updated on the system. Undertake all the administrative and clerical duties to support the functioning of the department and the area is maintained to a high standard. With that you will have excellent communications skills, with the ability to remain calm under pressure. As a key member of this team, you will see a varied workload, which can be challenging however being able to multitask in an efficient manner whilst maintaining a caring and helpful attitude underpins everything you do to make a difference to your team and the patients that rely on us to care for them.

The shift pattern is 4 days on 4 days off and the hours are 0800 am - 1600 pm and 1600pm - 2200pm, this does include weekends and bank holidays

Main duties of the job

* Register all new patients, collecting and checking details input all data onto the Trusts, Patient Administration Systems (PAS) generating the appropriate documentation.

* Register Ambulance patients being received in ED, collecting all data required

* Ensure the accurate and timely update of PAS including admission and any changes to patient details of all patients attending ED as required.

* Scan all documentation for admissions ensuring they are showing on the Clinical Portal before being released from the area.

* To answer telephone, in a polite and courteous manner being the first point of contact for queries.

* To receive all visitors to the departments in a professional, polite and friendly manner.

* Collate information for all overseas visitors, inform supervisor and email Overseas Visitors Inbox.

* Use electronic SCR (Summary Care Record) to ensure GP's and postcode information is accurate.

* Assist in the training of new staff referring back to the ED Team Leader if they require further one to one support.

* Participate in the Major Incident Procedure.

* To attend all mandatory training and subsequent refresher courses as and when required.

* Process requests for ED referral appointments for clinics.

* The post works on a 24/7hour rotational shifts resulting in working without supervision for a period of time in the working week.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Solihull Hospital

Lode Ln

Solihull

West Midlands

B91 2JL

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Solihull Hospital

Lode Ln

Solihull

West Midlands

B91 2JL

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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