Band 2 Appointments Co-Ordinator
The closing date is 17 August 2025
Job summary
An exciting opportunity has arisen to join the busy Appointments Centre for University Hospitals Birmingham which includes Heartlands Hospital, Good Hope Hospital, Queen Elizabeth and Solihull Hospital.
We have multiple part time posts available below, all of these posts are based within a Call Centre.
X2 Part time Positions available
22.5 hours per week - Monday - Wednesday 8:30 - 16:30
22.5 hours per week - Wednesday - Friday 8:30 - 16:30
15 hours per week - Tuesday and Friday - 8:00- 16:30
This role will be based at the Appointment Centre at 163 Yardley Green Road working within the Call Centre, which is part of the larger Team of circa 85+ staff who are based in the Appointment Centre.
Main duties of the job
MAIN DUTIES & RESPONSIBILITIES:
Working in conjunction with colleagues, service users and stakeholders to provide an efficient clerical support service
The overall activities of the post-holder will include:
You will be required to undertake a variety of clerical tasks including:
Word processing creating basic documents
Data input, accurately inputting data using a variety of Trust IT systems in a timely way
Undertake filing, photocopying, scanning of documents as required
Answering the telephone and taking messages, dealing with them in a timely and efficient way and referring on as appropriate
Receive and open incoming post and take action as required
Review and action electronic correspondence and disseminate appropriately
Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales
Undertake work that has been prioritised by the Supervisor / Line Manager.
Prepare and scan information onto the Trust IT systems
Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervisor.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
15 August 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 to £24,465 a year
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
304-9009757
Job locations
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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