University Hospitals Birmingham NHS Foundation Trust

Band 3 Administrator/Coordinator – Clinical Biochemistry

The closing date is 19 August 2025

Job summary

University Hospitals Birmingham NHS Trust is one of the largest acute hospital Trusts in England, serving the populations of Birmingham and Solihull. The Trust is composed of four main hospital sites; Queen Elizabeth Hospital, Heartlands Hospital, Good Hope Hospital and Solihull Hospital. The post-holder will be required to work and rotate across all sites.

We are seeking an enthusiastic and motivated individual to join our busy, friendly team and support our department. We are UKAS accredited to ISO 15189 standards and MHRA approved.

To work as part of a team providing comprehensive Administration / Co-ordination support to corporate services.

The ideal member of staff will work as part of a team providing comprehensive Administration / Co-ordination support to corporate services.

Working in conjunction with colleagues, service users and internal and external stakeholders.

The post holder will work under indirect supervision and will directly contribute to and Co-ordinate the efficient running of the service.

Main duties of the job

This is an exciting opportunity working in a fast-paced department that is continually growing and to expand and develop your existing knowledge and skills while contributing to an integral part of the laboratory.

The successful candidate will take a pragmatic, flexible and enthusiastic approach to their daily workloads which will include but is not limited to; undertake where required typing which may include touch type from audio and/or copy type from written documentation which may include letters, emails, reports and any other correspondence as required, create documents / spreadsheets / reports as required using IT Systems, use Trust systems to input electronic data as required, receiving and dealing with telephone enquiries as appropriate, *photocopying, Scanning and filing letters and documents as required and arrange meetings and appointments as necessary.

The candidate must have excellent attention to detail, able to clearly communicate any issues identified and troubleshoot if possible.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Details

Date posted

05 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1093550

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

  • * Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
  • * Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

  • * Experience of dealing with the Public/Customer service experience
  • * Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
  • * Experience of using IT systems

Desirable

  • * Experience of working in a busy environment
  • * Experience of working in Healthcare

Additional Criteria

Essential

  • * Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • * Good keyboard/ IT skills
  • * Good organisation skills and ability to multitask
  • * Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
  • * Ability to problem solve
  • * Understand confidentiality and apply the principles in every day working practice
  • * Ability to pay attention to detail where there are predictable interruptions to the work pattern
  • * Ability to deal with stressful situations and sensitive issues
  • * Work effectively and flexibly as part of a team to meet the needs of the services
  • * Confident in dealing with people at all Levels
  • * Must be able to demonstrate an understanding of equality and diversity
  • * Mature open and flexible approach to work
  • * Demonstrates care and compassion
  • * Good inter-personal and communication skills.
  • * Good organisational skills
  • * Team Player
  • * Conscientious
  • * Demonstrates reliability, motivation and commitment
  • * Ability to travel to multiple sites

Desirable

  • * Ability to work under pressure and deal with stressful situations
Person Specification

Qualifications

Essential

  • * Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
  • * Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

  • * Experience of dealing with the Public/Customer service experience
  • * Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
  • * Experience of using IT systems

Desirable

  • * Experience of working in a busy environment
  • * Experience of working in Healthcare

Additional Criteria

Essential

  • * Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • * Good keyboard/ IT skills
  • * Good organisation skills and ability to multitask
  • * Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
  • * Ability to problem solve
  • * Understand confidentiality and apply the principles in every day working practice
  • * Ability to pay attention to detail where there are predictable interruptions to the work pattern
  • * Ability to deal with stressful situations and sensitive issues
  • * Work effectively and flexibly as part of a team to meet the needs of the services
  • * Confident in dealing with people at all Levels
  • * Must be able to demonstrate an understanding of equality and diversity
  • * Mature open and flexible approach to work
  • * Demonstrates care and compassion
  • * Good inter-personal and communication skills.
  • * Good organisational skills
  • * Team Player
  • * Conscientious
  • * Demonstrates reliability, motivation and commitment
  • * Ability to travel to multiple sites

Desirable

  • * Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Hiring Manager

Jaime Weaver

Jaime.Weaver@uhb.nhs.uk

01213715998

Details

Date posted

05 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1093550

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Supporting documents

Privacy notice

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