Job summary
We are seeking an experienced and motivated Operational Manager to join our Emergency Department team. The successful candidate will have a minimum of 12 months experience in an operational management role, ideally within an acute or emergency care setting.
You will be responsible for overseeing daily operations, managing resources, and driving performance against key NHS targets including ambulance handovers, the 4-hour standard, and patient flow. Your leadership will be essential in supporting staff and ensuring the smooth, safe, and effective delivery of care in a high-pressure environment.
This full-time position covers core hours 7am -- 6pm, Mon to Fri, but flexibility may be required to meet the demands of the service, including occasional weekend working. The successful candidate will demonstrate strong leadership and problem-solving skills, with the ability to thrive in a fast-paced, high-pressure environment. You will play a key role in coordinating patient flow to reduce bottlenecks, ensuring timely ambulance handovers, and driving the department to achieve the 4-hour standard.
This role is a key contributor to the delivery of high-quality services and is ideal for a driven professional eager to make a tangible impact on patient care and service efficiency.
This is an exciting opportunity to play a vital role in improving service delivery and patient outcomes. Informal visits and queries are welcome; we would be happy to show you around and discuss the role further.
Main duties of the job
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *Educated to degree level or equivalent
Experience
Essential
- *Post graduate management experience or equivalent knowledge obtained through a combination of continuous professional development & training courses
- *Considerable experience of Knowledge and experience of budgetary management including sound working knowledge of revenue expenditure, budgets, capital including forecasting trends
- *Experience of developing service opportunities, through business planning, monitoring, and leading the implementation of successful change management processes
- *Evidence of success in the management of a multidisciplinary environment
- *Evidence of significant achievement and personal contribution to organisation success
- *A good understanding of clinical governance, risk management and health and safety principles
- *Clear understanding of the NHS agenda
Desirable
- *Previous experience working at Operational Manager level in the NHS
- *Evidence of success in the management of a
- *multidisciplinary environment
- *Experience of working in Healthcare
- *Understanding the complexity of data requirements
- *Experience working in an complex environment
- *In depth knowledge of collecting and analysing audit data
Additional Criteria
Essential
- *Good communication and influencing skills including the ability to establish and
- maintain positive working relationships with colleagues at all levels of the organisation.
- *Excellent verbal and written communication skills
- *Ability to understand complex issues,
- problem solve and propose solutions
- *A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
Person Specification
Qualifications
Essential
- *Educated to degree level or equivalent
Experience
Essential
- *Post graduate management experience or equivalent knowledge obtained through a combination of continuous professional development & training courses
- *Considerable experience of Knowledge and experience of budgetary management including sound working knowledge of revenue expenditure, budgets, capital including forecasting trends
- *Experience of developing service opportunities, through business planning, monitoring, and leading the implementation of successful change management processes
- *Evidence of success in the management of a multidisciplinary environment
- *Evidence of significant achievement and personal contribution to organisation success
- *A good understanding of clinical governance, risk management and health and safety principles
- *Clear understanding of the NHS agenda
Desirable
- *Previous experience working at Operational Manager level in the NHS
- *Evidence of success in the management of a
- *multidisciplinary environment
- *Experience of working in Healthcare
- *Understanding the complexity of data requirements
- *Experience working in an complex environment
- *In depth knowledge of collecting and analysing audit data
Additional Criteria
Essential
- *Good communication and influencing skills including the ability to establish and
- maintain positive working relationships with colleagues at all levels of the organisation.
- *Excellent verbal and written communication skills
- *Ability to understand complex issues,
- problem solve and propose solutions
- *A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
