Band 2 Clinic Administrator- Outpatients
The closing date is 23 July 2025
Job summary
Band 2 Administration & Clerical -- Offsite Phlebotomy Appointments & Clinic Prep Administrator
24,464 (pro rata)
2 x part time vacancy:
1 x 33 hours per week Monday to Friday 10:00-17:00 (1 of these days will be 09:30-17:00)
1 x 16 hours per week Thursday and Friday 08:00-16:30
An exciting opportunity has arisen for a Band 2 Clinic Administrator to join the Offsite Phlebotomy Appointments team, part of Outpatients Department at Good Hope Hospital. This post will cover a variety of Outpatient related duties, including prepping of Outpatient clinics, booking of blood test appointments over the telephone for adults and children and recording of clinic outcomes.
We are seeking a proactive, compassionate, collaborative and detail-oriented individual to support patient appointment bookings, provide a professional service, and perform administrative processes within our healthcare setting.
This post is based within the Offsite Phlebotomy team who are based within Good Hope Hospital; however, the post holder may be required to work in other Outpatient departments at Good Hope, Heartlands, Solihull or the Queen Elizabeth Hospital if the service need arises. Attention should be drawn to the requirements contained in the Person Specification for the role.
Please contact Kevin Roberts, Offsite Phlebotomy Team Leader, if you require further information on 0121 424 7099.
Main duties of the job
Key responsibilities include appointment scheduling, rescheduling, and cancellations, as well as handling patient and clinician queries via telephone calls and email. The role involves team-based administrative support, such as preparing documents, labels, registrations, referrals, and maintaining accurate patient records. Additionally, the candidate will liaise with healthcare professionals regarding blood test requests, utilise Excel and SharePoint for workflow management, and record appointment data from various booking sources. They will also contribute to system improvements by supporting pilot programmes, managing shared inbox correspondence, and ensuring effective collaboration within the team.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
21 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 to £24,465 a year
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
304-9009216
Job locations
Good Hope Hospital
Rectory Rd
Sutton Coldfield
West Midlands
B75 7RR
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Good Hope Hospital
Rectory Rd
Sutton Coldfield
West Midlands
B75 7RR
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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