Job summary
Ward 11 are seeking a passionate, enthusiastic and committed Housekeeper to join our dedicated and dynamic team. If you have passion and drive and would take pride in working alongside a busy team within a housekeeping role, this would be a great opportunity for you. The ideal candidates should possess both good communication and organizational skills. The successful candidate would be expected to work alongside the aged care team to ensure that we continue to provide and improve the care we deliver in all aspects, with patient safety being at the forefront of our practices
Main duties of the job
To receive, welcome and guide visitors to the ward area
Checking wall Oxygen and suction is in working order and supporting the nursing staff in maintaining this.
Cleaning and checking all nursing equipment are clean and working ordered, ensuring that defects are logged, reported, recorded and closed down
Ensure that a high standard of ward cleanliness in ward kitchens is maintained at all times including
Take the lead on meal ordering and assits with giving out meals/puddings.
Provide good hydration rounds to our eldery patients
Top up stock levels, and order any stock ward request to Ensure sufficient supplies fit for purpose
Complete audits on the ward and feedback result to ward manger and Matron
Answsering the telephones on the ward
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *Evidence of Level 2 on both Maths & English qualifications ( CSE Grade 1/ GCSE Grades 4-9 or A* -C / Level 2 Functional Skills / O Level grade A-C / Level 2 National Certificate / Level 2 National Diploma / Level 2 ESOL )
- *Evidence of completion of Level 3 Qualification or above in Health / Social Care or Hospitality & Catering ( BTEC/ CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering
- *Evidence of completion of training associated with employment in a role associated with health / care / hospitality or catering i.e. : Customers service/ Food Hygiene / Care Certificate/ Health & Safety i.e. COSHH
- *Evidence of completion of "in house" training associated with employment, via on-line training platforms, Moodle, in house training etc.
Experience
Essential
- *Considerable experience of working in a health/ care role or hospitality/ catering role which is customer facing in an NHS or health / care provider role as part of a multi-disciplinary team
- *Experience of undertaking audit of stock and replenishment of supplies
- *Can demonstrate understanding of the roles which make up the team of health and care staff within a hospital setting
- *Can demonstrate understanding of the following :
- oHealth & Safety
- oInfection prevention control practice
- oFood hygiene practice /standards
- oMoving and handling
- oCustomer service /care skills
- *Can demonstrate awareness and understanding of how they may be exposed to distressing situations associated with hospital patient care
- *Can demonstrate understanding of how this role contributes to patient health and wellbeing
- *Can demonstrate understanding of Equality , diversity and inclusion and how this relates to this role
- *Can demonstrate an understanding of Safeguarding and how this relates to the role
- *Can demonstrate how data protection and confidentiality relate to the role
- *Understands and supports ward / service routine and structures.
- *Participates in training associated with the role.
- *Supports / trains and educates new staff on the role / duties associated with the role.
Additional Criteria
Essential
- *Good customer service skills
- *Positive and flexible attitude to work , solutions focused but recognises boundaries of the role
- *Patient focused and can demonstrate clear reasoning behind their application which is patient centred
- *Ability to use own initiative
- *Reliable , flexible , able to remain calm and clear headed when faced with a challenging or difficult situation
- *Understands when there is a requirement to escalate concern to a registered health care professional
- *The post holder may work a range of shift patterns across a 7 day week including public holidays ; shift patterns will be detailed by the dept/ unit
Person Specification
Qualifications
Essential
- *Evidence of Level 2 on both Maths & English qualifications ( CSE Grade 1/ GCSE Grades 4-9 or A* -C / Level 2 Functional Skills / O Level grade A-C / Level 2 National Certificate / Level 2 National Diploma / Level 2 ESOL )
- *Evidence of completion of Level 3 Qualification or above in Health / Social Care or Hospitality & Catering ( BTEC/ CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering
- *Evidence of completion of training associated with employment in a role associated with health / care / hospitality or catering i.e. : Customers service/ Food Hygiene / Care Certificate/ Health & Safety i.e. COSHH
- *Evidence of completion of "in house" training associated with employment, via on-line training platforms, Moodle, in house training etc.
Experience
Essential
- *Considerable experience of working in a health/ care role or hospitality/ catering role which is customer facing in an NHS or health / care provider role as part of a multi-disciplinary team
- *Experience of undertaking audit of stock and replenishment of supplies
- *Can demonstrate understanding of the roles which make up the team of health and care staff within a hospital setting
- *Can demonstrate understanding of the following :
- oHealth & Safety
- oInfection prevention control practice
- oFood hygiene practice /standards
- oMoving and handling
- oCustomer service /care skills
- *Can demonstrate awareness and understanding of how they may be exposed to distressing situations associated with hospital patient care
- *Can demonstrate understanding of how this role contributes to patient health and wellbeing
- *Can demonstrate understanding of Equality , diversity and inclusion and how this relates to this role
- *Can demonstrate an understanding of Safeguarding and how this relates to the role
- *Can demonstrate how data protection and confidentiality relate to the role
- *Understands and supports ward / service routine and structures.
- *Participates in training associated with the role.
- *Supports / trains and educates new staff on the role / duties associated with the role.
Additional Criteria
Essential
- *Good customer service skills
- *Positive and flexible attitude to work , solutions focused but recognises boundaries of the role
- *Patient focused and can demonstrate clear reasoning behind their application which is patient centred
- *Ability to use own initiative
- *Reliable , flexible , able to remain calm and clear headed when faced with a challenging or difficult situation
- *Understands when there is a requirement to escalate concern to a registered health care professional
- *The post holder may work a range of shift patterns across a 7 day week including public holidays ; shift patterns will be detailed by the dept/ unit
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
