Band 6 Service Manager - Dermatology and Rheumatology
The closing date is 26 July 2025
Job summary
To provide day to day operational management support for the Departments of Dermatology and Rheumatology which deliver services in Queen Elizabeth hospital site. Daily operational management is required to ensure the provision of efficient management and control of resources and to provide operational support in the delivery of the Dermatology and Rheumatology services. The Service Manager will have responsibilities to ensure the efficient operation of delivering all RTT targets and will work to facilitate communication across all teams involved with the booking of dermatology and rheumatology patients.
The Service Manager will work with the Operations Manager and General Manager to provide business and managerial support in order that the activity, quality and financial objectives of the above Dermatology and Rheumatology services are successfully delivered. The Service Manager is responsible for the management of all RTT targets across both services. To be a member of the Departmental Management team, deputising for the Operations Managers when required, to provide and manage services to meet the needs of the service. To ensure the smooth management of all aspects of staff recruitment, training and competence and absence management to Trust standards. To be responsible for the line management of medical secretaries within these teams.
Work under own initiative with minimal guidance from the Operations Managers and General Manager.
Main duties of the job
To monitor performance against activity targets and other service objectives. To ensure that all national and locally agreed waiting times and booking targets are understood and met. Develop, monitor and review any relevant performance linked procedures and guidelines to ensure they are fit for purpose and lead on implementation of any required changes. To develop and produce reports from several software systems for all aspects of patient pathways, including cancer waits, RTT, Outpatient, diagnostics etc, analyse and develop action plans.
You will be responsible for monitoring capacity, clinical workloads and waiting lists and will be required to report any potential shortfalls in capacity early to the Operations Manager and to assist in resolving operational issues affecting capacity or demand working with colleagues across other services. To ensure there are robust waiting list processes in place for the management of 18 week and Cancer PTL's. To provide the Clinical Teams with information to assist in the management of services.
To support the Operations Manager in ensuring effective administrative organisational arrangements are in place including ensuring the day-to-day administration issues within the team are managed appropriately. Responsible for all aspects of the recruitment and selection. Responsible for sickness absence management, resolving complex HR issues, staff appraisals etc, this includes identifying Personal Development Plans and supporting their delivery.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
11 July 2025
Pay scheme
Agenda for change
Band
Band 6
Salary
£37,338 to £44,962 a year
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Flexible working
Reference number
304-1093432
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
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