Band 2 Outpatient Receptionist
The closing date is 12 July 2025
Job summary
An opportunity has arisen for a Band 2 Receptionists/Admin clerks to join the busy teams in Outpatients. The posts are to cover a number of Reception areas within Solihull hospital, bookings patients in for their appointments and working through outpatient waiting lists to book follow up appointments into clinics, alongside other admin duties.
We are looking for enthusiastic, committed, motivated individuals with excellent communication skills.
Although the main bulk of the clinics operate from Monday to Friday there may be extra clinics at the weekend, therefore, the successful candidates must be flexible to accommodate this; in addition to this, the post holder may be required to cover some twilight clinics, typically running until 8pm, this will be discussed at interview.
The posts are based at one hospital site, but the post holder may be required to work at any of our 4 sites if the service need arises. Attention should be drawn to the requirements contained in the Person Specification for the roles
Main duties of the job
Working on the reception desk meeting and greeting service users, dealing with general enquiries, directing patients appropriately, answering the telephone and carrying out administrative duties.
The overall activities of the post-holder will include:
*To welcome staff, patients and visitors in a friendly and Professional manner, dealing with enquiries appropriately
*Recording patient information accurately
*Dealing with care records ensuring patient records are available and in order for the start of clinic
*Cross reference appointment lists identify patients who do not attend and escalate appropriately
*Receive and open incoming post and take action as required
*Review and action electronic correspondence and disseminate appropriately including faxes ensuring that Trust Guidelines are followed
*Photo copying and distribution of copies as instructed by Line Manager
*Undertake filing
*Answering the telephone in a courteous manner dealing with enquiries and recording all messages accurately and referring on appropriately
*Maintain confidentiality of records on the telephone, in conversation and in writing
*Ensure the reception area is kept tidy
*Organise ordering of stationary and storage
*Report any problems to line manager as appropriate
*Responsible for arranging patient transport, interpreters as and when requested
*Chasing test results from other departments and secretaries
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
10 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 to £24,169 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
304-9007247
Job locations
Solihull Hospital
Lode Ln
Solihull
West Midlands
B91 2JL
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Solihull Hospital
Lode Ln
Solihull
West Midlands
B91 2JL
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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