Job summary
The post holder will become part of the 4Trauma4Patients (4T4P) team- a charity funded, wellbeing team for QE Patients and Staff who manage patients with traumatic injury. Daily contact with all trauma patients and their families is a desire of the 4T4P service and the post holder will be expected to talk to trauma patients and their families, to provide empathy, to identify and support needs not yet met by NHS resources
The post holder will;
Provide a comprehensive administration/Co-ordination service of the Major Trauma Service.
Work in conjunction with colleagues, service users and stakeholders to provide an efficient service.
It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times. The post holder will provide an empathic and sensitive point of contact for service users
Main duties of the job
To work in conjunction with colleagues, service users and stakeholders to provide an efficient
4Trauma4Patients (4T4P) service.
It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times. The post holder will provide an empathic and sensitive point of contact for service users.
It is essential that the post holder exercises active listening and trauma informed practice when communicating with service users to identify their needs. The post holder will be proactive in co-ordinating care. The post holder will communicate with colleagues, clinical staff, stakeholders and external services or charities to provide holistic care for service users.
Knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel, Access (database) to produce letters, presentations, reports and other relevant correspondence
To develop and maintain an individual caseload management and organisational tools to facilitate the self-management of your workload. Support and maintain an individual filing system to include correspondence, reports, documentation relevant to the department. Promptly update service caseload records such as the 4T4P spreadsheet as appropriate
Please see attached full JD/PS
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4
Desirable
- *Business Administration NVQ level 3 or equivalent experience in an Administrative environment
Experience
Essential
- *Experience of dealing with the Public/Customer service experience
- *Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
- *Experience of dealing with the Public/Customer service experience
- *Good Organisational skills
- *Able to use own initiative and deal with the unpredictable
- *Able to work under pressure and to multi-task
- *Able to work to deadlines
- *Experience or relevant training in supporting individuals affected by violence or exploitation
- *Experience or relevant training in supporting staff wellbeing
Desirable
- *Experience of working in a busy environment
- *Experience of working in Healthcare
- *Previous experience of transcribing formal minutes.
- *Work/lived experience of supporting individual(s)/family members of those with major traumatic injury(s).
Additional Criteria
Essential
- *Plus knowledge of dealing with non-routine issues such as problem solving for an area of work
- *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion.
- *Good active listening skills
- *Good initiative and judgement using acquired skills and knowledge
- *Good keyboard/ IT skills
- *Good organisational skills and ability to multitask
- *Good time management skills
- *Ability to deal professionally with enquiries from staff, patients and visitors
- *Ability to deal professionally with challenging situations or conflict
- *Understand confidentiality and apply the principles in everyday working practice
- *Experience in delivering training sessions.
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive issues
- *Have an awareness and demonstrate key skills in trauma informed practice.
- *Work effectively and flexibly as part of a team to meet the needs of the service.
- *Confident in dealing with people at all levels
- *Ability to work under pressure and deal with stressful situations
- *Must be able to demonstrate an understanding of equality and diversity
- *Mature open and flexible approach to work
- *Demonstrates care and compassion
- *Good inter-personal and communication skills.
- *Good organisational skills
- *Ability to travel to multiple sites
- *Ability to develop and practice own wellbeing coping strategies to preserve mental resilience.
Desirable
- *Demonstrate reflective practice and a willingness to engage in continued professional development and nurture individual resilience.
- *Ability to prioritise tasks to effectively meet the needs of patients and the team.
- *Manage time effectively and have a willingness to engage in specific team training sessions and trust mandatory training.
Person Specification
Qualifications
Essential
- *Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4
Desirable
- *Business Administration NVQ level 3 or equivalent experience in an Administrative environment
Experience
Essential
- *Experience of dealing with the Public/Customer service experience
- *Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
- *Experience of dealing with the Public/Customer service experience
- *Good Organisational skills
- *Able to use own initiative and deal with the unpredictable
- *Able to work under pressure and to multi-task
- *Able to work to deadlines
- *Experience or relevant training in supporting individuals affected by violence or exploitation
- *Experience or relevant training in supporting staff wellbeing
Desirable
- *Experience of working in a busy environment
- *Experience of working in Healthcare
- *Previous experience of transcribing formal minutes.
- *Work/lived experience of supporting individual(s)/family members of those with major traumatic injury(s).
Additional Criteria
Essential
- *Plus knowledge of dealing with non-routine issues such as problem solving for an area of work
- *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion.
- *Good active listening skills
- *Good initiative and judgement using acquired skills and knowledge
- *Good keyboard/ IT skills
- *Good organisational skills and ability to multitask
- *Good time management skills
- *Ability to deal professionally with enquiries from staff, patients and visitors
- *Ability to deal professionally with challenging situations or conflict
- *Understand confidentiality and apply the principles in everyday working practice
- *Experience in delivering training sessions.
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive issues
- *Have an awareness and demonstrate key skills in trauma informed practice.
- *Work effectively and flexibly as part of a team to meet the needs of the service.
- *Confident in dealing with people at all levels
- *Ability to work under pressure and deal with stressful situations
- *Must be able to demonstrate an understanding of equality and diversity
- *Mature open and flexible approach to work
- *Demonstrates care and compassion
- *Good inter-personal and communication skills.
- *Good organisational skills
- *Ability to travel to multiple sites
- *Ability to develop and practice own wellbeing coping strategies to preserve mental resilience.
Desirable
- *Demonstrate reflective practice and a willingness to engage in continued professional development and nurture individual resilience.
- *Ability to prioritise tasks to effectively meet the needs of patients and the team.
- *Manage time effectively and have a willingness to engage in specific team training sessions and trust mandatory training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
