University Hospitals Birmingham NHS Foundation Trust

Band 3 Support Medical Secretary

The closing date is 17 July 2025

Job summary

An exciting opportunity has become available for a permanent part-time post (18 hours/week) in the Burns and Plastics Department at Queen Elizabeth Hospital.

We are looking for an enthusiastic and motivated individual to provide comprehensive secretarial support within a busy, fast-paced environment. This role will involve working closely with our consultant body and senior medical secretaries to provide safe and effective management of our patients and their pathways.

The successful candidate will work directly with their assigned consultant(s) to provide support with booking outpatient appointments, inpatient admissions, partial booking waiting lists and general administrative duties. Ideally the candidate will need excellent organisational skills, the ability to multi-task, remain calm under day-to-day pressures with a flexible working approach to our service needs and objectives.

For enquiries, please contact Michelle Golsby (michelle.golsby@uhb.nhs.uk).

Main duties of the job

*To type clinic letters and reports from audio dictation.

*To book, reschedule and cancel appointments/clinics.

*To monitor waiting lists & clinic capacity.

*To produce accurate correspondence in a timely manner.

*To maintain & track results of patient investigations, prioritise & action according to clinical need with guidance from the medical team.

*To open post and action accordingly.

*Providing a first point of contact (telephone & email) for patients, colleagues and other health care professionals.

*Updating and inputting of patient data on systems and spreadsheets.

*Scanning documents as required to patient records.

*To be able to organise daily workload and prioritise tasks to meet timescales & deadlines.

*Completing necessary actions required from correspondence and any requests received.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

07 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,169 to £25,674 a year pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

304-1093059

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
*Business Administration NVQ level 3 or equivalent experience in a clerical environment

Desirable

*AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

Experience

Essential

*Experience of dealing with the Public/Customer service experience
*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of using IT systems

Desirable

*Experience of working in a busy environment
*Experience of working in Healthcare

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Good keyboard / IT skills
*Good organisation skills and ability to multitask
*Good time management skills
*Ability to deal professionally with enquiries from staff
*Ability to problem solve
*Understand confidentiality and apply the principles
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations and sensitive
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature open and flexible approach to work
*Demonstrates care and compassion
*Good inter-personal and communication skills.
*Good organisational skills
*Team Player
*Conscientious
*Demonstrates reliability, motivation and commitment
*Ability to travel to multiple sites

Desirable

*Ability to work under pressure and deal with stressful situations

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
*Business Administration NVQ level 3 or equivalent experience in a clerical environment

Desirable

*AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

Experience

Essential

*Experience of dealing with the Public/Customer service experience
*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of using IT systems

Desirable

*Experience of working in a busy environment
*Experience of working in Healthcare

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Good keyboard / IT skills
*Good organisation skills and ability to multitask
*Good time management skills
*Ability to deal professionally with enquiries from staff
*Ability to problem solve
*Understand confidentiality and apply the principles
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations and sensitive
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature open and flexible approach to work
*Demonstrates care and compassion
*Good inter-personal and communication skills.
*Good organisational skills
*Team Player
*Conscientious
*Demonstrates reliability, motivation and commitment
*Ability to travel to multiple sites

Desirable

*Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)