Job summary
We have a great opportunity for enthusiastic, organised people to join the ward clerk team at Heartlands Hospital. There are 3 posts available: 2 full-time and 1 part-time 11.5 hours. The successful candidates would provide administrative support to a ward being the first point of contact to all users of the wards.
Main duties of the job
Greeting Patients, visitors and staff
Updating Oceano system with admissions/transfers/discharges
Booking appointments
Liaising with staff/relatives
Answering phones/buzzers
Lifting/carrying patient notes
Filing notes
Requesting/booking outpatient notes via Case note tracking
Scanning
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
Experience
Essential
- *Experience of dealing with the Public/Customer service experience
- *Experience of using IT systems
Desirable
- *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- *Experience of working in a busy environment
- *Experience of working in Healthcare
Additional Criteria
Essential
- *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- *Good keyboard / IT skills
- *Good organisation skills and ability to multitask
- *Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
- *Ability to problem solve
- *Understand confidentiality and apply the principles in every day working practice
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive issues
- *Work effectively and flexibly as part of a team to meet the needs of the services
- *Confident in dealing with people at all levels
- *Must be able to demonstrate an understanding of equality and diversity
- *Mature open and flexible approach to work
- *Demonstrates care and compassion
- *Ability to travel to multiple sites
- *Ability to handle cash & valuables
- *Ability to work under pressure and deal with stressful situations
Person Specification
Qualifications
Essential
- *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
Experience
Essential
- *Experience of dealing with the Public/Customer service experience
- *Experience of using IT systems
Desirable
- *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- *Experience of working in a busy environment
- *Experience of working in Healthcare
Additional Criteria
Essential
- *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- *Good keyboard / IT skills
- *Good organisation skills and ability to multitask
- *Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
- *Ability to problem solve
- *Understand confidentiality and apply the principles in every day working practice
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive issues
- *Work effectively and flexibly as part of a team to meet the needs of the services
- *Confident in dealing with people at all levels
- *Must be able to demonstrate an understanding of equality and diversity
- *Mature open and flexible approach to work
- *Demonstrates care and compassion
- *Ability to travel to multiple sites
- *Ability to handle cash & valuables
- *Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
